Job posting: Operations / IT Manager

Are you looking for meaningful work with individuals with disabilities and their families across a variety of settings? Are you looking for a way to get involved in truly impactful work? If you have answered yes to the questions above, the North Shore Disability Resource Centre (NSDRC) may be the place for you.

About the North Shore Disability Resource Centre (NSDRC):
The NSDRC provides innovative programs, services, housing and support to individuals with disabilities from infancy through adulthood. Our vision is one where every person can fully and actively participate in their community.

As an organization, we are evolving in exciting ways and we are seeking a full time Operations and IT Manager to join our committed and dynamic team, reporting to our Director Community Housing and Inclusion Program (CHIP).

The Operations Manager will primarily be responsible for the planning, implementation, management and review of all NSDRC buildings and their operations. S/he must conduct regular building inspections, and ensure all buildings are maintained in good condition and that all permits are in place. When required, they must schedule maintenance and repair work. This individual is also responsible for scheduling and supervising the operations and maintenance personnel. This role reviews occupancy reports to ensure that applications, selection of tenants and assignment of dwelling units are in accordance with rules and regulations. The Building Operations/IT Manager will also develop and administer departmental budgets.

This person will also serve as the primary liaison with the NSDRC’s IT Support Company. S/he will assist with IT project management, resource management, basic hardware installation, and communicating with all users of the North Shore Disability Resource Centre technology infrastructure. This individual responds to problems, performs preventive maintenance and monitors warranties.

Core Competencies*

  • Accountability
  • Adaptability
  • Communication
  • Critical Thinking
  • Decision Making
  • Negotiation
  • Planning and Organizing
  • Problem Solving
  • Resource and Fiscal Management

Job Duties


Building Operations

  • Inspect grounds, building and equipment routinely to determine necessity of repairs and maintenance.
  • Plan, schedule and coordinate general maintenance, major repairs, remodeling and construction projects.
  • Coordinate the construction of houses, and ensure this is done in timely manner and meet all standards, codes and policies.
  • Review development proposals to ensure compatibility with land use and zoning regulations, such as compliance with stated company goals, reasonableness of development and acquisition costs, feasibility of project operation costs, and future net operating income.
  • Develop and implement schedules and procedures for safety inspections and preventive maintenance programs.
  • Analyze site and structural designs, and real estate investment offers.
  • Collaborate with inventory and supply planning personnel to minimize shortages and improve inventory holdings for building operation and maintenance needs.
  • Assist in the management of building security such as the assignment of keys and alarm codes for approved personnel.
  • Negotiate contracts and service agreements for third party suppliers or service providers.
  • Ensure building facilities are compliant with health and safety regulations including local fire codes, accessibility and other relevant building and maintenance legislation.
  • Assess operational issues related to building operations and maintenance personnel.
  • Oversee the leasing of space in the properties.
  • Oversee the installation, maintenance and repair of building infrastructures.
  • Coordinate the cleaning, snow removal and landscaping operations.
  • Direct collection of monthly assessments, rental fees and deposits and payment of insurance premiums, mortgage, taxes and incurred operating expenses.
  • Investigate complaints, disturbances and violations and resolve problems following company rules, regulation and policies.
  • Conduct analyses of management and maintenance costs and determine areas where cost reductions can be implemented.
  • Plan, manage and administer annual operations and maintenance budgets for various projects.
  • Develop reports on operational progress.
  • Plan and oversee the preparation of reports and statistics related to housing and building operations.
  • Maintain records of sales, rentals, usage activities, permits, maintenance and operating costs, and property availability.
  • Coordinate proposals with various city, state and federal agencies for plan approval or funding assistance.
  • Communicate and promote health and safety policies within the department, in accordance with all federal, provincial and municipal health and safety requirements.
  • Attend various meetings as required.


IT Support

  • Assist with the planning, development and management of IT services, programs and support throughout the organization.
  • Order computer equipment as necessary.
  • Ensure that the security system is adequate and working at all times.
  • Maintain files of warranties for equipment and contacts suppliers as needed for equipment issues.
  • Program equipment as required.
  • Negotiate with third party vendors for IT needs, as necessary.
  • Monitor the IT budget and inform management when technical requirements surpass budgetary limits.
  • Coach and answer basic-IT questions as necessary from other members of the staff.
  • Establish project timelines and approval requirements.
  • Act as a technical resource and provide expertise and guidance for internal and external inquiries.
  • Ensure timely and accurate invoicing while monitoring receivables for the IT department.
  • Produce regular reports (status, escalations, etc.) on the progress of projects.
  • Stay informed on new or emerging trends and technologies that provide clear benefits to the organization and any applicable business partners.
  • Perform other related duties as assigned.



  • Bachelor’s degree in Business, Administration, engineering or related field required.
  • Minimum of three years of experience in Building Operations and Maintenance required.
  • Strong background in building and housing maintenance and repairs.
  • Ability to explain technical concepts and theories to non-technical audiences.
  • Able to quickly analyze issues and determine best course of action using available resources.
  • High degree of resourcefulness, flexibility, and adaptability.
  • Strong negotiation and prioritization skills.
  • Knowledge of financial practices and accounting procedures.
  • Understanding of contract negotiations, methods and legal procedures.
  • Strong computer knowledge, including proficiency in Microsoft Word, Excel, and PowerPoint.
  • Must possess a valid driver’s license.
  • Excellent written and verbal communication skills.

Work Conditions

  • Interact with executives, management, employees and the general public.
  • Manual dexterity required to use desktop computer and peripherals.
  • Ability to lift up to 50 lbs.
  • Access to a vehicle required in order to visit program sites.
  • Remote work as indicated.


Please send cover letter and resume to Resumes without a cover letter will not be considered.

We thank all applicants in advance for their interest. Please note that only those shortlisted for an interview will be contacted.

Indigenous applicants, members of the BIPOC community, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.

The NSDRC acknowledges the ancestral, traditional and unceded Aboriginal territories of the Coast Salish Peoples, and in particular, the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish),Stó:lō and səlil̓wətaʔɬ/Selilwitulh (Tsleil-Waututh) Nations on whose territory we work, live and play.

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North Shore Disability Resource Centre

3158 Mountain Highway

North Vancouver, BC

V7K 2H5

phone: 604-985-5371

fax: 604-985-7594


connect with us

United Way member agency

The NSDRC was started by a group of families in 1976. In the years since, we have worked for a "Community for All" by developing and providing community housing, infant development programs, youth groups, community-based services, and information and advocacy.

We are grateful for the opportunity to work, live and play on the unceded territory of the Coast Salish Peoples, including the territories of Musqueam, Squamish, and Tsleil-Waututh Nations.