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resource guide

NSDRC Resource Guide

Table of Contents

Advocacy

  • Canadian Mental Health Association (North & West Vancouver) – Provides mental health promotion programs and recovery-focused services for people of all ages and their families. Website: https://northwestvancouver.cmha.bc.ca/
  • Planned Lifetime Advocacy Network (PLAN) – Non-profit that helps families build personal support networks and plan for the future well-being of loved ones with disabilities. Website: plan.ca
  • Vela Microboard Association of BC – Helps people with disabilities create “Microboard” support networks (family and friends) to plan their lives, advocate for their needs, and manage individualized funding. Website: https://velacanada.org/
  • BC Office of the Ombudsperson – Independent provincial office that investigates complaints to ensure B.C. public authorities act fairly, reasonably, and follow proper procedures. Website: https://www.bcombudsperson.ca/
  • BC Self-Advocacy Foundation – Supports people with developmental disabilities in becoming full, active citizens through self-advocacy training and community involvement. Website: http://www.inclusionbc.org/self-advocates/bcsaf
  • Canada Mortgage and Housing Corporation (CMHC) – Canada’s national housing agency providing programs, research and advice to help Canadians access affordable, stable housing. Website: https://www.cmhc-schl.gc.ca/en
  • Cascadia Society for Social Working – A life-sharing Camphill community in North Vancouver offering residential care and day programs (cultural, artistic, and therapeutic) for adults with special needs. Website: cascadiasociety.org
  • Civil Rights Now! – Volunteer-run, non-partisan organization advocating for new BC laws to ensure people with disabilities receive equal benefit and protection under the law. Website: http://www.civilrightsnow.ca/
  • Down Syndrome Research Foundation (DSRF) – Provides innovative educational programs, health resources, and lifelong learning opportunities to empower individuals with Down syndrome. Website: https://www.dsrf.org/
  • Family Services of the North Shore – Offers counselling, support, and education programs (individual, family, and group) to strengthen and heal individuals, couples, and families in the community. Website: http://www.familyservices.bc.ca/
  • Family Support Institute of BC – Family-directed network providing peer support, information, and training to families of people with disabilities across BC. Website: familysupportbc.com
  • NSDRC Information & Advocacy Program – Provides free information and advocacy to individuals of any age or disability (and caregivers), helping with disability benefit applications, housing forms, and access to services. Website: nsdrc.org
  • North Shore Advisory Committee on Disability Issues – A tri-municipal committee providing a forum on disability issues and recommending actions to North Shore local governments to improve accessibility and inclusion. Website: https://www.dnv.org/our-government/north-shore-advisory-committee-disability-issues
  • North Shore Community Resources – Caregiver Support – Offers support to family caregivers through various resources, including support groups, workshops, one-on-one consultations, a resource library, and self-care strategies.           Website: http://www.nscr.bc.ca/information/caregiver.html
  • Pivot Point Family Growth Centre – Coordinates personalized transition planning for youth with special needs as they move into adulthood, involving family, schools, and community supports. Includes PATH person-centred planning. Website: http://pivotpoint.ca/our-services/teen-transition-planning/
  • Social Planning and Research Council of BC (SPARC BC) – Provincial organization leading social policy research and community development initiatives, including accessible parking permit administration and social justice advocacy. Website: https://sparc.bc.ca
  • Teens with Special Needs: Entering Adulthood – A BC government online guide outlining how to plan the transition to adulthood for teens with disabilities (recommendations for youth, families, and service providers). Website: https://www2.gov.bc.ca/gov/content/family-social-supports/youth-and-family-services/special-needs-supports-for-families/supporting-transitions/special-needs-entering-adulthood 

Behaviour Management

  • CBI Consultants – Provides person-centred positive behaviour support services and training (since 1990) to foster full inclusion for individuals with disabilities, including consulting for schools and families. Website: cbiconsultants.com
  • Vinge Community Living – Offers specialized residential, day program, and respite services for individuals with developmental disabilities and complex health needs, including behavioral support in certain programs. Website: www.vinge.bc.ca

Counselling and Support

  • Crisis Centre (Crisis Intervention & Suicide Prevention Centre of BC) – 24/7 crisis lines and programs providing immediate telephone support, youth programs, suicide loss support groups, and community education on suicide prevention. Website: https://crisiscentre.bc.ca/
  • Family Services of the North Shore – (See listing under Advocacy.) Provides counselling and support programs for individuals, couples, families, and youth, including trauma counselling and parenting support. Website: http://www.familyservices.bc.ca/
  • Lower Mainland Grief Recovery Society – Offers grief support groups led by trained facilitators for individuals coping with the loss of a loved one, providing tools, peer support, and a healing community. Website: http://lmgr.ca/
  • Older Adult Mental Health – VCH – Vancouver Coastal Health program providing mental health outreach, assessment, treatment, and case management for older adults, including day programs and therapy services. Website: http://www.vch.ca/locations-services/result?res_id=970
  • Seniors First BC – Works to prevent elder abuse and provide assistance, support, and advocacy for older adults whose rights may have been violated. Services include the Seniors Abuse & Information Line (SAIL) and legal/advocacy programs. Website: seniorsfirstbc.ca

Employment

  • Avia Employment Services – Helps job seekers find work and employers meet recruiting needs, operating WorkBC employment service centers in several Metro Vancouver communities. Website: backinmotion.com/employment-services
  • Back in Motion – Employment services organization addressing job search challenges by providing career programs (Avia services, job grants, skills training, etc.) to help job seekers find sustainable employment. Website: backinmotion.com/employment-services
  • BC Human Rights Tribunal – Independent tribunal that accepts, mediates, and adjudicates human rights complaints in BC, including those related to disabilities in employment and services. Website: http://www.bchrt.bc.ca/
  • Canadian Council on Rehabilitation and Work (CCRW) – Provides programs and online tools to help job seekers with disabilities find employment and to assist employers in hiring and accommodating employees with disabilities. Website: http://www.ccrw.org/about-us/where-are-you-located/british-columbia/
  • Canadian Association for Supported Employment (CASE) – National network of service providers and stakeholders promoting employment inclusion for people with disabilities through resources, training, and partnership initiatives. Website: http://www.supportedemployment.ca/contact/
  • Don’t Sweat It Services – Social enterprise removing barriers to employment by hiring individuals with barriers; offers maintenance, gardening, and recycling services in Greater Vancouver while providing flexible work opportunities. Website: NA
  • Douglas College – VEST Programs – Vocational Education and Skills Training programs for people with disabilities to explore careers, develop work skills, and move toward employment (includes career preparation and skills training programs). Website: https://www.douglascollege.ca/programs-courses/faculties/child-family-community-studies/vocational-education-and-skills-training
  • Ministry of Social Development and Poverty Reduction (WorkBC) – Provides WorkBC employment services including job search assistance, training, and resources for job seekers with disabilities across BC. Website: http://www.gov.bc.ca/sdsi/
  • Neil Squire Society – Assists people with disabilities in living independently and achieving workplace inclusion through programs like Working Together (employment readiness) and assistive technology solutions. Website: neilsquire.ca
  • Opportunities Fund Program – A federal financial assistance program (offered through BC Centre for Ability) that helps people with disabilities obtain employment by funding training, adaptive equipment, wage subsidies, and more. Website: https://bc-cfa.org/programs-services/vocational-services/about-us/
  • Possibilities Employment Service – Helps job seekers with developmental disabilities prepare for, secure, and maintain competitive employment in their communities, including fee-for-service support across Metro Vancouver. Website: http://pesworks.ca/
  • Spinal Cord Injury BC – Accessible Employment – Provides a free online employment database (AccessibleEmploymentBC.ca) to connect job seekers with disabilities to inclusive employers and offers resources for job accommodations. Website: https://accessibleemploymentbc.ca/
  • WorkBC Centre – North Shore – Local WorkBC Employment Services Centre offering free employment and career services (career planning, workshops, training, wage subsidies, etc.) to job seekers on the North Shore. Website: https://www.workbc.ca/WorkBC-Centres/Mainland-Southwest/North-Vancouver.aspx
  • YWCA Metro Vancouver – Employment Programs – The YWCA offers a range of employment services and specialized programs (job fairs, mentorship, job boards, etc.) for job seekers across Metro Vancouver, including managing the North Shore WorkBC centre. Website: https://ywcavan.org/programs/employment-programs-services

Self-Employment:

  • Vancity – ACED Program – The “Advice and Coaching for Entrepreneurs with Disabilities” program provides business coaching, training, and mentorship to aspiring entrepreneurs with disabilities, and access to specialized microloan funding through Vancity. Website: https://www.vancity.com/Archives/Vancity.com/ACED/
  • BC Centre for Ability – Opportunities Fund – Helps people with disabilities find employment or start a business by raising employer awareness, identifying job opportunities, and providing training support (delivers the Opportunities Fund in BC). Website: bc-cfa.org

Employment Aids and Technology:

  • Assistive Technology BC (ATBC) – Provides assistive technology resources, assessments, training, and consultation to help British Columbians with disabilities succeed in educational and employment settings (e.g. speech-to-text, screen readers, etc.). Website: at-bc.ca
  • ConnecTra – Employment Mentorship Support Project – Connects people with physical disabilities to volunteer mentors in their community to explore work, social, and leisure opportunities without risking benefits (eight-month mentorship program). Website: http://www.connectra.org/
  • NSDRC Transition & Employment Program – Assists North Shore youth (15+) with disabilities and their families in transitioning from high school to adult services and employment, including workshops, job clubs, and individual planning with a Transition Facilitator. Website: nsdrc.org

Equipment

  • BCITS (BC Association for Individualized Technology and Supports) – Develops and provides individualized technological solutions (like specialized home ventilation and environmental control systems) to maximize independence for people with physical disabilities. Website: http://bcits.org/
  • BCIT – Accessibility Services – British Columbia Institute of Technology’s Accessibility Services empower students with disabilities by providing assistive technology, an Adaptive Technology Lab, and accommodations to “level the playing field” in post-secondary studies. Website: https://www.bcit.ca/accessibility/
  • Canadian National Institute for the Blind (CNIB) – Provides a wide range of programs and services for people of all ages who are blind or partially sighted, including vision rehabilitation, assistive technology, and peer support, to help build independence. Website: cnib.ca
  • Vancouver Adapted Music Society (VAMS) – Supports musicians with physical disabilities by operating an accessible recording studio, offering music lessons and performance opportunities, and providing adapted musical equipment for people of all abilities to make music. Website: http://www.vams.org/
  • Western Institute for the Deaf and Hard of Hearing (WIDHH) – Non-profit organization providing comprehensive resources under one roof for individuals who are deaf or hard of hearing, including hearing tests, hearing aids, sign language interpreting, employment counselling, seniors outreach, and assistive communication devices. Website: https://www.wavefrontcentre.ca/

Financial Assistance

Income and Pension Programs:

Federal Income Programs:

Tax Programs:

Healthcare

Health Information:

  • BC Ministry of Health – The provincial ministry responsible for ensuring quality, appropriate, and timely health services for all British Columbians, including managing health coverage (MSP), PharmaCare drug coverage, public health, and oversight of health authorities. Website: https://www2.gov.bc.ca/gov/content/governments/organizational-structure/ministries-organizations/ministries/health
    • “Travelling with a Medical Condition” Guide – An online guide (by Insurancewith) offering practical tips for people with medical conditions or disabilities who are traveling, covering topics like insurance, medications, and accessibility during travel. Website: http://www.insurancewith.com/travelling-with-a-medical-condition/
  • Health Insurance BC (MSP & PharmaCare) – Administers BC’s Medical Services Plan (provincial health insurance for medically necessary doctor services) and Pharmacare drug coverage programs (which help with the cost of prescription drugs and medical supplies, including Fair Pharmacare based on income). Website: http://www.health.gov.bc.ca/insurance/
  • Health Link BC (8-1-1) – A free provincial health information and advice phone line (dial 811) available 24/7. It connects you with health service navigators, registered nurses (for health advice), registered dietitians, qualified exercise professionals, and pharmacists for non-emergency health questions. Website: http://www.healthlinkbc.ca
  • BC Ambulance – Non-Emergency Billing – Information on payment options for non-emergency ambulance bills in BC. (In an emergency, always call 9-1-1. Non-emergency billing inquiries can be made to the BC Ambulance Service administration.) Website: http://www.bcehs.ca/about/billing/how-to-pay-your-ambulance-bill
  • Poison Control (DPIC) – 24-hour Poison Information Centre for BC, providing emergency poison management advice to the public and health professionals. If poisoning is suspected, call 1-800-567-8911 for immediate guidance (interpreters available). Website: http://www.dpic.org/

Hospitals and Specialty Rehab:

  • Sexual Health Rehabilitation Service (GF Strong) – A specialized service at GF Strong Rehabilitation Centre in Vancouver offering assessment, education, and counseling on sexual health for people with disabilities or after major injuries. (Interdisciplinary team including sexual health clinicians and a physician.) Website: http://www.vch.ca/Locations-Services/result?res_id=871

Health Specialties and Organizations:

  • ALS Society of BC – Provides direct support (equipment loans, support groups, etc.) to ALS patients, families and caregivers, to improve their quality of life, and funds research for the cause and cure of ALS. Website: http://www.alsbc.ca/
  • Alzheimer Society of BC – Offers support, education, and information to people affected by Alzheimer’s disease or other dementias, promotes public awareness, and funds research. Provides a network of dementia resource centres throughout BC. Website: http://alzheimer.ca/en/bc
  • BC Epilepsy Society – Empowers and supports people living with epilepsy and their families through education, peer support, advocacy, and awareness programs (such as clinic support, support groups, and educational resources). Website: bcepilepsy.com
  • Cerebral Palsy Association of BC (CPABC) – Provides support, education, advocacy and information to individuals and families living with cerebral palsy in BC, including resources, workshops, and referral services. Website: bccerebralpalsy.com
  • College of Occupational Therapists of BC (COTBC) – Regulates and licenses occupational therapists in BC. The public can verify an Occupational Therapist’s registration; the College ensures OT professionals meet standards of practice and competence. Website: https://cotbc.org/
  • Down Syndrome Research Foundation (DSRF) – (See listing above.) Provides innovative one-to-one instruction and therapies in speech, reading, math, and life skills for children and adults with Down syndrome, as well as family support and research-based resources. Website: dsrf.org
  • MS Society of Canada – BC Division – Supports people affected by multiple sclerosis by providing information, referrals, support groups, wellness programs, equipment assistance, and advocacy. Also funds MS research and promotes awareness. Website: https://mssociety.ca/
  • Pathways Serious Mental Illness Society – A North Shore-based family support organization that offers support groups, education courses, and one-on-one family-to-family support for those who have relatives with serious mental illnesses (schizophrenia, bipolar, etc.), and advocates for better mental health services. Website: http://pathwayssmi.org/
  • posAbilities – Assists people with developmental disabilities to lead meaningful lives by providing a range of community-based services, including residential options, community inclusion day programs, employment services, and recreation opportunities. Website: https://posabilities.ca/
  • Spina Bifida & Hydrocephalus Association of BC (SBHABC) – Aims to improve the quality of life of individuals with spina bifida and/or hydrocephalus and their families through advocacy, support, education and research. Services include summer camps subsidies, equipment loans, bursaries, driver training assistance, recreation funding, and more. Website: sbhabc.org
  • Vancouver Brain Injury Association (VBIA) – Provides support, resources, and programs for brain injury survivors and their families on the North Shore and Vancouver, including support groups, life skills programs (e.g. “Brain Gain Fridays”), and system navigation to connect survivors with community resources. Website: https://vbia.ca/
  • Vancouver Coastal Health (North Shore Services) – The health authority for the North Shore, operating hospitals, community health centres, and providing public health, home care, mental health and addictions services in North and West Vancouver, Sea-to-Sky, Sunshine Coast, etc. (For local health services search the VCH directory.) Website: http://www.vch.ca/
  • Voice of the Cerebral Palsied of Greater Vancouver (VCP) – A self-help support society operated by adults with cerebral palsy. It offers services and programs (computer training, newsletters, outreach, job development, housing development, etc.) to support fellow adults with CP in leading productive lives. Website: vcpgv.vcn.bc.ca

Housing

Emergency Housing:

  • Lookout Emergency Shelter (North Shore) – Lookout Housing & Health Society operates a 40-bed emergency shelter in North Vancouver for adults who are homeless or at risk. They provide shelter, meals, and work on individualized plans to transition clients into stable housing. Website: https://lookoutsociety.ca/
  • Magnolia House (Short-Term Mental Health Facility) – A community-based mental health crisis respite house on the North Shore providing voluntary short-term psychiatric emergency beds and treatment for individuals in acute mental health crises (typical stay up to 10 days). Website: http://www.vch.ca/locations-services/result?res_id=978
  • North Shore Crisis Services Society (SAGE House) – Operates SAGE Transition House, a 24/7 confidential shelter for women (and their children) fleeing abuse on the North Shore, as well as a 24-hour women’s support line, outreach services, homeless prevention for women, and programs for children who witness abuse. Website: https://nscss.net/
  • North Shore Youth Safe House (Hollyburn) – A 5-bed safe house for youth aged 13–18 on the North Shore who need a safe place to stay. Open 24/7 with staff support, it provides short-term shelter, basic needs, counseling referrals, and helps connect youth with long-term resources. (Call 1-877-789-6884 toll-free for access.) Website: https://society.hollyburn.ca/index.php
  • Lookout Housing and Health Society (North Shore Housing Centre) – Provides emergency shelter and transitional housing on the North Shore, along with support services for adults facing homelessness, mental health or addiction issues. Lookout offers shelter, drop-in, outreach, and supportive housing at various sites (including the North Shore Housing Centre at 705 W 2nd). Website: https://lookoutsociety.ca/
  • BC211 Shelter & Street Help Line – Dial 211 for a free, 24/7 multilingual help line that provides information and referral to emergency shelter beds, housing support, meals, and other services for people who are homeless or at risk in the Lower Mainland (and across BC). Website: http://shelters.bc211.ca
  • Hollyburn – Seniors At-Risk Outreach – Outreach program assisting seniors (55+) on the North Shore who are homeless or at risk of eviction. Outreach workers help seniors find appropriate housing, complete applications (e.g. for BC Housing), connect to income supports, and access health or addiction services as needed. Website: https://society.hollyburn.ca/seniors_ar_housing.php
  • Seniors Services Society (Housing Information) – Provides information and referral regarding housing options for seniors (60+) across Metro Vancouver. While not a housing provider, they guide seniors in finding appropriate housing and offer support with applications and navigating housing resources. Website: http://www.seniorsservicessociety.ca/hhome.htm
  • YWCA Metro Vancouver – Emergency Housing Resources – YWCA lists and operates several short-term housing options for women and their children fleeing abuse or in crisis, such as Vi Fineday Family Shelter, Munroe House, and others. They publish an Emergency Housing Resources guide for Metro Vancouver. Website: https://www.ywcavan.org/sites/default/files/resources/downloads/Emergency-Housing-Resources.pdf

Family Housing:

  • BC Housing – Grant McNeil Place – A BC Housing development in North Vancouver (236 West 1st St) providing affordable housing units for seniors and adults with disabilities (one-bedroom and two-bedroom units). Applications are through The Housing Registry. (Registry Code 206) Website: See BC Housing Housing Registry for Seniors & Adults with Disabilities (
  • The Bloom Group (Affordable Housing) – Provides supportive and affordable housing in Vancouver’s Downtown East side. Examples include The View, Nicholson Tower, and Somerville Place, which offer low-income housing for individuals (including those with mental health challenges). Applications and contact information for each site are available via The Bloom Group. Website: https://www.thebloomgroup.org/our-work/affordable-housing/
  • Cheshá7min-aw̓txw (YWCA Housing for Single Mothers) – A YWCA-operated housing community in North Vancouver that provides 9 units of affordable housing for single mothers and their children, with priority to North Shore residents. Includes on-site childcare and close access to amenities. (Apply through YWCA’s housing application form.) Website: https://www.ywcavan.org/programs/affordable-housing/ywca-housing-communities
  • Covenant House Vancouver – Provides shelter, supportive housing, and wraparound support to homeless and at-risk youth (ages 16–24). Offers a crisis shelter, transitional living programs, outreach, and mental health/addiction services in a safe, inclusive environment. Website: https://www.covenanthousebc.org/
  • Elizabeth Fry Society of Greater Vancouver (EFry) – Offers multiple housing and support programs for women (including those involved in the justice system or facing homelessness). EFry provides transitional housing, half-way houses, and housing for women with children, alongside programs addressing addiction, mental health, and re-integration. Website: http://www.elizabethfry.com/
  • Entre Nous Femmes Housing Society – Margaret Heights – Provides affordable family housing in North Vancouver (Margaret Heights on Rufus Drive has 2-, 3-, and 4-bedroom townhomes for families). Waitlists can be 1–2 years. Applications go through BC Housing’s Housing Registry (include building code for Margaret Heights). Website: NA
  • Mount Seymour Lions Housing Society – Operates three seniors’ housing complexes in North Vancouver (Lions Garry Ham Court, Lions Plaza, Lions Terrace) providing independent living apartments for low-income seniors. Applications and information about unit sizes and eligibility are available via their office. Website: http://www.mountseymourlions.org/housing/
  • SE Health (Saint Elizabeth) – Provides a range of health care solutions including home support and nursing. They offer home health care and support services across Canada, including BC. Website: https://www.saintelizabeth.com/
  • Vi Fineday Family Shelter Society – Provides a 24-hour emergency shelter in Vancouver for families, single women, and couples (18 beds in dorm-style). Guests receive meals, basic needs, and help from a case manager to find housing and employment. Zero tolerance for drugs/alcohol. (Referrals accepted from agencies or self-referral.) Website: http://vcn.bc.ca/viffss/
  • YWCA Metro Vancouver – Supportive Housing – Operates 10 supportive housing communities for single mothers and their children across Metro Vancouver (including Vancouver, Surrey, Coquitlam, Langley). These provide safe, affordable housing with supports. Eligibility and application information are available on the YWCA website. Website: https://www.ywcavan.org/programs/affordable-housing/how-apply-and-eligibility

Housing Search Assistance:

Information Services

Information About Specific Conditions:

  • AutismBC (Autism Society of BC) – A parent-driven organization providing information, support, and advocacy for individuals and families affected by autism. Offers resources, workshops, and social programming, and is a regional partner of Autism Canada. Website: https://www.autismbc.ca
  • ACT – Autism Community Training – Provides autism-related training and workshops for parents and professionals (often hosted at SFU Vancouver and via web stream). Also offers online resources, an events calendar, and bursaries to improve autism knowledge and skills in BC’s communities. Website: http://www.actcommunity.ca/
  • CHADD (Children and Adults with ADHD) – A volunteer-run chapter supporting individuals with Attention Deficit Hyperactivity Disorder and their caregivers. Provides support meetings, educational workshops, and up-to-date information on ADHD management and research. Website: vcn.bc.ca/chaddvan
  • Lower Mainland Down Syndrome Society (LMDSS) – Supports families and individuals with Down syndrome through parent networking, new parent support, educational workshops, social events, and advocacy to foster understanding and inclusion for people with Down syndrome. Website: lmdss.com/

General Information and Referral:

  • bc211 – A nonprofit information and referral service providing a 24/7 phone line (dial 2-1-1) and online directory (Red Book Online) of community, government, and social services in BC. Multilingual help line connecting callers to services for a wide range of needs (housing, mental health, financial assistance, etc.). Website: http://redbookonline.bc211.ca/
  • BC Aboriginal Network on Disability Society (BCANDS) – A provincial organization serving Indigenous peoples with disabilities. Provides support with Disability Tax Credit and RDSP enrollment, case management, health and disability resources, and advocacy for Indigenous individuals living with disabilities. Website: http://www.bcands.bc.ca/
  • The Green Book (North Shore Community Directory) – A comprehensive directory of over 600 community resources and services on the North Shore, covering more than 30 categories (from housing and healthcare to recreation and legal aid). Available in print and searchable online via North Shore Community Resources. Website: http://www.nscr.bc.ca/information/searchgreen.html
  • Inclusion BC – A provincial non-profit advocating for the rights and inclusion of people with intellectual and developmental disabilities. Provides individual advocacy support, community referrals, public education, and works for systemic change in policy to promote inclusion. Website: inclusionbc.org
  • Service BC – The BC government’s citizen services division that provides front-line access to hundreds of government services. Service BC’s Contact Centre (Enquiry BC) helps residents find information on provincial programs and services via phone or email, and Service BC Centres in communities offer in-person assistance for government services. Website: https://www2.gov.bc.ca/gov/content/governments/organizational-structure/ministries-organizations/ministries/citizens-services/servicebc
  • Service Canada – The federal government’s one-stop service for accessing federal programs and benefits (e.g., SIN, Employment Insurance, CPP/OAS, passports). Provides information and assistance online, by phone (1-800-O-Canada), and in person at Service Canada Centres across the country. Website: https://www.canada.ca/en/contact.html

Information & Referral Services:

  • Victim Link BC (BC211) – A toll-free, confidential 24/7 help line (1-800-563-0808) providing information and referrals for victims of crime, and immediate crisis support for victims of family or sexual violence, including human trafficking. Offers service in 110+ languages. Website: victimlinkbc.ca
  • Disability Alliance BC (formerly BC Coalition for People with Disabilities) – A non-profit that supports people with all disabilities to live with dignity and independence. Provides one-to-one assistance with disability benefits applications (PWD, CPP-D, etc.), tax filing, and offers programs like emergency preparedness, advocacy training, and publications on disability rights. Website: disabilityalliancebc.org
  • North Shore Community Response Network (CRN) – Coordinates local efforts to prevent and respond to adult abuse, neglect, and self-neglect. Provides education on recognizing abuse and how to report or get help. (Hosted by NSDRC; works with health authorities and community agencies on abuse prevention.) Website: http://www.bccrns.ca/
  • Seniors’ One Stop (SOS) – North Shore – An information and referral program for seniors, their families, and service providers on the North Shore. Provides personalized help via phone or in-office on locating seniors’ services, completing forms, and navigating resources. Also publishes the North Shore Seniors Directory. Website: nscr.bc.ca/information/senior.html

Staying Safe:

  • Canadian Anti-Fraud Centre – Canada’s central agency that collects information on fraud and identity theft. Provides education on current scams and how to report fraud (online or by phone). The CAFC is a resource for individuals to report if they have been victims of fraud and to learn fraud prevention tips. Website: http://www.antifraudcentre-centreantifraude.ca/
  • Seniors First BC – Elder Abuse Prevention – (See listing in Counselling/Support.) Operates the SAIL line (Seniors Abuse and Information Line) where older adults can talk confidentially about abuse, and offers a Victim Services Program and legal advocacy for seniors. Also provides public education workshops on elder abuse prevention. Website: http://seniorsfirstbc.ca/
  • 24/7 Crisis Lines (Mental Health Support) – Crisis Services: If you or someone you know is in crisis or having thoughts of suicide, help is available 24/7. Call 1-800-SUICIDE (1-800-784-2433) anywhere in BC, or the local Crisis Centre at 604-872-3311 (Metro Vancouver). A Seniors Distress Line is available at 604-872-1234, and youth can chat online at www.YouthInBC.com (noon–1am). Website: https://crisiscentre.bc.ca/get-help/

Legal Assistance

  • Access Pro Bono Society of BC – Provides free legal advice and representation services for low-income individuals. Operates pro bono legal clinics across BC and manages programs to assist with specific legal matters for those who cannot afford a lawyer. Website: http://www.accessprobono.ca/
  • Canadian Human Rights Commission – The federal agency that promotes and protects human rights in federally regulated workplaces and services. They accept discrimination complaints (including on the ground of disability) under the Canadian Human Rights Act and refer them to the Canadian Human Rights Tribunal if warranted. Website: https://www.chrc-ccdp.gc.ca/eng
  • Community Integration Services Society (CISS) – Provides day programs and leisure services for adults with developmental disabilities (included here likely because of community inclusion advocacy). Programs on the North Shore include individualized day supports and leisure activity programs to foster life skills and community involvement. Website: http://www.gociss.org/
  • Dial-A-Law – A free phone and online service with recorded legal information on a variety of common legal issues in BC (available in English, Chinese, Punjabi). Operated by the Canadian Bar Association BC Branch, it provides general information to help people understand their legal rights and options. Phone: 604-687-4680 or toll-free 1-800-565-5297. Website: https://www.cbabc.org/For-the-Public/Dial-A-Law
  • Lawyer Referral Service – A program of the BC Bar Association that connects the public with a local lawyer who will provide a short (up to 30 minutes) consultation for a nominal fee ($25). This helps individuals determine their legal options and next steps. Accessible by calling 1-800-663-1919 (or 604-687-3221 in Vancouver). Website: cba.org/BC/Public_Media/main/lawyer_referral.aspx
  • STAGE (Supportive Transition Adult Group Education) – A North Shore program (through NSDRC) that offers a structured transition program for young adults with disabilities (18–24) to build life, educational, and vocational skills after high school, with the goal of moving on to further education or work within 1–4 years. (Referral via CLBC is required.) Website: http://nsdrc.org/community-based-services/#stage
  • Tenants Resource & Advisory Centre (TRAC) – A non-profit that promotes tenants’ rights in BC by providing legal education, information, and advocacy on residential tenancy issues. TRAC offers a Tenant Infoline, template letters, multilingual guides, an online course for tenants, and can provide referrals or representation for dispute resolution with landlords. Website: http://www.tenants.bc.ca

Recreation

  • Access 2 Entertainment Card – A program that offers free or discounted admission for the support person accompanying an individual with a permanent disability at participating movie theatres, attractions, and recreational venues across Canada. (Application required; card verifies that the person requires a support attendant.) Website: http://www.access2card.ca/
  • BC Camping Association – The industry association for accredited camps in BC. Its website allows families (including those with children with disabilities) to search for accredited summer camps and programs. Many camps offer specialized or inclusive programs for campers with special needs. Website: http://www.bccamping.org/
  • BC Mobility Opportunities Society (BCMOS) – Empowers people with physical disabilities to experience outdoor wilderness adventures. Known for the TrailRider hiking program and adaptive paddling program that enable participants using adaptive equipment (and volunteers) to access hiking trails and kayaking/canoeing in the Lower Mainland. Website: http://www.bcmos.org/
  • BC Wheelchair Sports Association (BCWSA) – Promotes and develops wheelchair sports in BC. Supports athletes of all levels in sports such as wheelchair athletics (track & field), wheelchair rugby, wheelchair tennis, and works with partner organizations for basketball and other sports. Offers programs, competitions, and introduction-to-sport opportunities province-wide. Website: https://www.bcwheelchairsports.com/
  • ConnecTra Society – (See also Employment section.) A community connecting agency that links people with disabilities to social, recreational and networking opportunities. ConnecTra’s focus is to get people with physical disabilities involved in the community to reduce isolation – including hosting events, workshops, and the Employment Mentorship Support Project. Website: http://www.connectra.org/
  • Disabled Independent Gardeners Association (DIGA) – Provides opportunities for people with physical disabilities to actively participate in gardening. Volunteers assist members with adapting gardening techniques and tools so they can design, plant, and tend to their own gardens. Website: http://digabc.org/
  • Disabled Sailing Association of BC (DSA) – Enables people with disabilities to enjoy sailing. Offers adaptive sailing programs and lessons at Jericho Sailing Centre in Vancouver (and other chapters in Victoria, Kelowna, etc.), with specially equipped sailboats and volunteer companions. Website: http://www.disabledsailingbc.org/
  • Leisure Access Card – West Vancouver – A card for individuals with disabilities in West Vancouver that allows their support person to attend District recreation programs and facilities free of charge when providing assistance. It ensures that people who need a personal assistant can participate in recreation without additional cost. (Apply through West Vancouver Recreation.) Website: http://westvancouver.ca/widgets/leisure-access-card
  • North Vancouver Recreation & Culture (NVRC) – Provides a wide range of recreational and cultural programs for all ages and abilities in the District and City of North Vancouver. Offers accessible fitness classes, adapted swimming lessons, and inclusion support for participants with disabilities (through their Access Services). Website: northvanrec.com
  • Pacific Riding for Developing Abilities (PRDA) – A therapeutic horseback riding program in Langley, BC for children and adults with physical, cognitive, and emotional disabilities. Horseback riding and horse care activities are used to provide therapy, improve mobility and balance, and build confidence in a safe, supportive farm environment. Website: prda.ca
  • Real Talk – A sexual health initiative hosting accessible, judgment-free workshops and events for people with cognitive disabilities (and their staff/supporters) to have open conversations about dating, love, relationships, and sexual health. Also offers an interactive website with videos and resources. Website: http://real-talk.org/
  • Richmond Therapeutic Equestrian Society (RTES) – Provides therapeutic horseback riding lessons for children and youth with disabilities in Richmond. Certified instructors and volunteers help riders achieve improved physical strength, balance, social skills and self-confidence through riding therapy. Website: http://www.rtesrichmond.com/
  • Special Olympics BC – North Shore – Provides year-round sport programs and competition for individuals with intellectual disabilities. Athletes of all ages can participate in a variety of sports (like swimming, basketball, bowling, athletics, etc.) in a supportive environment, gaining physical fitness, skills, and friendships. Website: https://www.specialolympics.ca/british-columbia
  • SportAbility BC – A multi-sport organization supporting opportunities in adaptive sports for people with physical disabilities. Sports include 7-a-side soccer (for players with cerebral palsy or similar), power soccer, sledge hockey, and boccia. SportAbility provides programs from recreational to competitive levels and athlete development pathways. Website: http://sportabilitybc.ca/
  • Theatre Terrific – An inclusive theatre company in Vancouver that brings together artists of all abilities (including those with physical or developmental disabilities) to create and perform original theatre. They offer drama workshops, inclusive productions, and theatre training, challenging audiences to embrace diverse abilities in the arts. Website: https://www.theatreterrific.ca/
  • Valley Therapeutic Equestrian Association (VTEA) – A registered charity in Langley providing therapeutic horseback riding (hippotherapy) for children and adults with a range of disabilities. Certified instructors and therapists use horseback riding to improve riders’ physical, mental, and emotional well-being. Website: http://www.vtea.ca/vtea_wp/
  • Vancouver Adaptive Snow Sports (VASS) – Runs adaptive skiing and snowboarding programs on Grouse, Seymour, and Cypress Mountains for persons with disabilities. Trained volunteer instructors provide lessons for individuals with physical or cognitive disabilities using specialized equipment (sit-skis, outriggers, etc.), enabling safe participation in snow sports. Website: vass.ca
  • Accessible Beach Program (Vancouver) – The City of Vancouver provides free beach wheelchairs and Mobi-Mats (non-slip beach access pathways) at certain beaches (e.g. English Bay, Kitsilano) during summer, allowing people with mobility challenges to enjoy the beach and ocean. Beach wheelchairs can be reserved and are available at lifeguard stations. Website: http://vancouver.ca/parks-recreation-culture/accessible-beaches.aspx
  • Zajac Ranch for Children – A fully accessible summer camp in Mission, BC that offers week-long camp experiences for children and young adults with chronic illnesses and disabilities. Campers enjoy traditional camp activities (water sports, horseback riding, climbing, etc.) in a medical safe environment, with staff and facilities to meet their needs. Website: zajacranch.com

Safety and Abuse Prevention

  • 24-Hour Women’s Support Line (North Shore) – A crisis line operated by North Shore Crisis Services for women experiencing abuse or violence. It is free, confidential, and available 24/7 at 604-987-3374, providing emotional support, safety planning, and referrals to shelters or other resources. Website: NA
  • Public Guardian and Trustee (PGT) of BC – Protects the interests of British Columbians who lack legal capacity to make decisions on their own (due to age, illness or disability). Services include managing financial and legal affairs for adults who need support, administering estates, and trust services. Website: trustee.bc.ca
  • Re:Act Adult Protection Program (VCH) –
  • Health’s program for responding to suspected abuse, neglect, or self-neglect of vulnerable adults who cannot seek help on their own. Designated responders (through health authority) investigate and take action under BC’s Adult Guardianship Act. To report in Vancouver Coastal: 1-877-REACT-99. Website: http://www.vch.ca/locations-services/result?res_id=1238
  • Seniors First BC – SAIL – The Seniors Abuse and Information Line (SAIL) is operated by Seniors First BC. It’s a safe, confidential phone line (604-437-1940 or 1-866-437-1940) available 8am–8pm daily (excluding holidays) for older adults and those who care about them to discuss possible elder abuse, get information or counseling, and receive referrals. Seniors First BC also offers a free legal advice program for seniors via the Elder Law Clinic. Website: http://seniorsfirstbc.ca/

(For additional immediate crisis support, see Crisis Lines under Information Services.)

Therapy

  • Vancouver Art Therapy Institute (VATI) – Offers art therapy services and low-cost clinics facilitated by art therapy graduate students (supervised by registered art therapists), as well as professional training in art therapy. Programs include free or low-fee individual art therapy sessions (with a small materials fee) and various art therapy workshops. Website: https://www.vati.bc.ca/
  • Music Therapy Association of BC (MTABC) – Promotes excellence in music therapy practice, education, and research in BC. Provides information about music therapy and helps connect individuals and organizations with certified music therapists. Music therapy can benefit individuals of all ages for various physical, emotional, and cognitive needs. Website: http://www.mtabc.com/
  • Physiotherapy Association of BC (PABC) – The professional association for physiotherapists in BC. Provides resources to the public on accessing physiotherapy, including how to find a physio, information on typical fees, and what to expect in treatment. Advocates for awareness of the benefits of physiotherapy in health and rehabilitation. Website: https://www.bcphysio.org/ (Physio Finder and patient resources)

(Audiology and Speech Therapy resources are available through health authorities and specialized clinics; e.g., BC Family Hearing Resource Society for children with hearing loss, etc.)

Transition Services

  • Advocate for Service Quality (ASQ) – A provincial office that helps individuals with developmental disabilities (and their families) navigate government services during the transition to adulthood. The Advocate for Service Quality can act as a neutral problem-solver and assist with resolving issues or complaints about services for adults with developmental disabilities (including autism or FASD) who are turning 19. Website: No separate site; part of Ministry of Social Development (Info: https://www2.gov.bc.ca
  • Community Living BC – Youth Transition Support – CLBC collaborates with youth with developmental disabilities (age ~16+) and their families before the youth turns 19 to plan for transition to adult services. CLBC may determine eligibility and connect the young person to adult community living supports when they age out of children’s services. Website: http://www.communitylivingbc.ca/
  • Ministry of Children and Family Development (MCFD) – Child & Youth with Support Needs – MCFD provides transition planning support for youth with special needs nearing adulthood. Social workers or transition workers help coordinate with other agencies (like CLBC, health, education) to ensure a supported transition. (Includes Child & Youth Mental Health services, youth agreements, etc., to age 19.) Website: https://www2.gov.bc.ca/gov/content/governments/organizational-structure/ministries-organizations/ministries/children-and-family-development (see Youth & Family Services)
  • Services to Adults with Developmental Disabilities (STADD Navigator) – A partnership of multiple ministries and agencies in BC that provides Navigators to assist youth (16–24) with developmental disabilities in transitioning to adulthood. A STADD Navigator coordinates planning across health, education, CLBC, WorkBC, etc., acting as a single point of contact for the youth/family during transition. Website: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/transition-planning-for-youth-young-adults
  • North Vancouver School District – Inclusive Education – The NVSD supports students with special needs through inclusive education teams and transition planning from school to adulthood. High schools work with families, CLBC, and other agencies to create transition plans starting by age 14 for students who will need adult services. (They publish a Transition Planning guide and have a directory of programs.) Website: https://www.sd44.ca/
  • com (Adoptive Families Association of BC) – A resource hub and learning platform created for youth who were in government care and are transitioning to adulthood. It offers life skills information, resource navigation, and an interactive, youth-friendly guide on topics like housing, money, education, health, and personal identity. The AFABC also provides youth bursaries and programs to support youth aging out of care. website: http://www.bcadoption.com/ (AFABC) and https://agedout.com/
  • STADD (Services to Adults with Developmental Disabilities) Navigator – Provincial – (See STADD above.) A single point of contact Navigator who helps youth with developmental disabilities and their families make a transition plan, connects them to adult services and supports (across ministries), and ensures no gaps as they age out of youth systems. (Access through referral – call 1-855-356-5609 for info.) Websitehttps://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/transition-planning-for-youth-young-adults 

Transportation and Travel

  • Access to Travel (Government of Canada) – A comprehensive bilingual website with information on accessible transportation options across Canada. It provides details on accessible features and services for air, rail, ferry, intercity bus travel, local transit, and airports, aimed at helping travelers with disabilities or limited mobility plan barrier-free trips. Website: http://www.accesstotravel.gc.ca/
  • SCI BC – Accessible Travel Guides – Spinal Cord Injury BC offers an Accessible Travel Guide and video series, featuring travel tips and resources collected from experienced wheelchair travelers. It covers topics such as planning, air travel with a wheelchair, choosing destinations, and accessible accommodations. Website: http://sci-bc.ca/travel/
  • BC Ferries – Disabled Passenger Program – BC Ferries provides various accessibility services for passengers with disabilities, including a Disabled Status Identification (DSI) Card that offers discounted passenger fares for BC residents with permanent disabilities. Terminals and vessels have improvements for accessibility (e.g., elevators, accessible washrooms, and limited adapted cabins on northern routes). Passengers requiring boarding assistance or special accommodation are asked to inform ticket agents or call ahead. Website: https://www.bcferries.com/ (see Travel Assistance Program and Accessibility sections)
  • BC Bus Pass Program (Disability) – The BC Ministry of Social Development offers a low-cost annual bus pass for low-income seniors and persons with disabilities. Eligible individuals (those receiving PWD benefits or qualifying seniors) can receive a yearly transit pass for their local transit system for a small administration fee. Website: https://www2.gov.bc.ca/gov/content/transportation/passenger-travel/buses-taxis-limos/bus-pass
  • Greyhound Canada – Accessible Travel – (Note: Greyhound’s western Canada operations ceased in 2018, but the information is retained for reference.) Greyhound had an Accessible Travel Office to arrange travel for passengers with disabilities, offering services like priority boarding, assistance with boarding, and a companion travels free policy (with a doctor’s letter or recognized accessibility card). They operated wheelchair lifts on buses (with 48 hours advance notice recommended for reserving accessible coaches). Greyhound’s routes are now served by other carriers (e.g., Ebus, Rider Express, FlixBus).

Website: (N/A – Greyhound Canada no longer operational)

  • HandyCard and TaxiSaver (TransLink) – The HandyCard is a photo ID card for people with permanent disabilities in Metro Vancouver who cannot use transit without assistance. It entitles the cardholder to discounted fares on TransLink services and allows an attendant to ride free. TaxiSaver is a coupon program that provides registered HandyCard users a 50% subsidy for taxi rides (purchasing TaxiSaver coupons). Website: http://www.translink.ca/en/Rider-Guide/Accessible-Transit/HandyCard.aspx
  • HandyDART (TransLink) – A door-to-door shared-ride transit service for people with physical or cognitive disabilities in Metro Vancouver who are unable to use regular public transit without assistance. Riders must apply and be registered. Trips are booked in advance, and drivers assist passengers from their pick-up door to the vehicle and to the entrance of their destination. Website: https://www.translink.ca
  • ICBC AutoPlan Disability Discount – ICBC offers a 25% discount on Basic Autoplan insurance for vehicles driven or used by people who qualify for the provincial Fuel Tax Refund for Persons with Disabilities. To receive it, the person with disabilities (or their household member) shows proof of Fuel Tax Refund approval to their Autoplan broker. Website: https://www.icbc.com/brochures/disability-discount
  • SPARC BC – Parking Permit Program – SPARC BC administers the Parking Permit Program for People with Disabilities in BC. Eligible individuals with mobility impairments can apply for a blue parking placard that allows them to use designated accessible parking spaces. Permits are available for people who cannot walk more than 100 meters and are valid in any vehicle when the permit holder is a passenger or driver. Website: http://www.sparc.bc.ca/parking-permit
  • VIA Rail – Accessible Travel – VIA Rail provides services for passengers with reduced mobility or other disabilities: priority boarding at many stations, discounted fares for support persons (essential companions travel free with a valid medical note or VIP card), accessible sleeper cabins on some trains, and staff assistance with boarding and getting to seats. Passengers requiring assistance should inform VIA when booking. Website: https://www.viarail.ca/en/plan/accessibility

Veterans Services

  • Veterans Affairs Canada (VAC) – Federal department providing support to Canadian Forces veterans, RCMP veterans, and their families. Services include financial benefits (Pension for Life, disability pensions/awards), health care benefits, the Veterans Independence Program, mental health services, career transition support, and remembrance activities. VAC also offers a 24/7 counselling and referral service through the Veterans Assistance Service. Website: http://www.veterans.gc.ca/eng/

Volunteering

  • North Shore Community Resources Society – Volunteer North Shore – NSCR operates the Volunteer North Shore program, connecting volunteers with non-profit opportunities across the North Shore. They maintain an online database of volunteer positions and assist individuals (including youth and seniors) in finding meaningful volunteer roles. NSCR itself is a multi-service agency that supports families, seniors, and the non-profit sector with various programs (listed in their mandate). Website: http://www.nscr.bc.ca/
  • Tetra Society of North America – A volunteer-driven organization that recruits skilled volunteers (engineers, technicians, hobbyists) to design and build custom assistive devices for people with physical disabilities when commercial solutions don’t meet their needs. Volunteers work one-on-one with clients to create everything from adapted tools and modifications in the home to recreational equipment, at no cost other than materials. Website: http://www.tetrasociety.org/

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3158 Mountain Highway

North Vancouver, BC

V7K 2H5

phone: 604-985-5371

fax: 604-985-7594

email: nsdrc@nsdrc.org

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United Way member agency

The NSDRC was started by a group of families in 1976. In the years since, we have worked for a "Community for All" by developing and providing community housing, infant development programs, youth groups, community-based services, and information and advocacy.

We are grateful for the opportunity to work, live and play on the unceded territory of the Coast Salish Peoples, including the territories of xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səlilwətaɬ/Selilwitulh (Tsleil-Waututh) Nations.

 

Charitable Registration #’s: NSDRC Association: 119247716RR0001; NSDRC Foundation 835397746RR0001

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