The Canadian Mental Health Association provides mental health promotion and mental illness recovery-focused programs and services for people of all ages and their families. Provide support for counseling, youth, campus, employment, housing, workplace and community training.

general contact:

Canadian Mental Health Association
North and West Vancouver Branch
Suite 300 – 1835 Lonsdale Ave
North Vancouver, BC V7M 2J8

phone: 604-987-6959
fax: 604-980-0336
email: northshore@cmha.bc.ca
website: https://northwestvancouver.cmha.bc.ca/

individual advocacy

Planned Lifetime Advocacy Network (PLAN)

Planned Lifetime Advocacy Network (PLAN) is a non-profit agency that specializes creating Personal Support Networks, Planning and Advocacy, Financial Planning and Family Support & Leadership.

general contact:

312 Main Street, 2nd Floor
Vancouver, BC V6A 2T2

phone: 778-819-1726
email: hello@plan.ca
website: www.plan.ca

Vela Microboard Association of BC

A Microboard™ is a small (micro) group of committed family and friends (a minimum of 5 people) who join together with the individual to create a non-profit society (board). Together, you help the individual:

plan his/her life;
brainstorm ideas;
advocate for what they need;
monitor services and ensure they are safe;
connect to his/her wider community; and
do fun things together.

If you choose to, a Microboard can also access funding and deliver the services that the individual needs. Together you can create services that are creative, flexible and reflect the needs of the individual. Funding may come from a government agency such as the Ministry of Children and Family Development, Community Living BC, the Ministry of Health, a trust or a settlement (i.e. ICBC, WorkSafeBC). If the Microboard does not want to access funding and deliver the services, the individual may still choose to access Individualized Funding.

general contact:

#1 – 5761 Glover Rd
Langley, BC V3A 8M8

phone: 604-539-2488 email: info@velacanada.org fax: 604-539-2483
website: https://velacanada.org/

systemic advocacy

BC Office of the Ombudsperson

The Office of the Ombudsperson can help determine whether B.C. provincial and local public authorities have acted fairly and reasonably – and whether their actions and decisions were consistent with relevant legislation, policies and procedures. As an independent statutory office of the provincial legislature, our services are provided free of charge.

general contact:

947 Fort St – 2nd Floor
Victoria, BC V8V 3K3

(a call in advance will allow us to serve you more promptly)

phone: 1-800-567-3247 (toll-free in B.C.) or 250-387-5855 (Victoria)
email: info@bcombudsperson.ca
fax: 250-387-0198 (Victoria) website: https://www.bcombudsperson.ca/

BC Self-Advocacy Foundation

The BC Self Advocacy Foundation was founded in 1985 with the help of Inclusion BC, formerly the BC Association for Community Living. It was created in response to the request of people with developmental disabilities for an organization that would “assist people with developmental disabilities to become full, participating citizens in their own communities.”

general contact:

227 6th Street
New Westminster, BC V3L 3A5

phone: 604-777-9100
fax: 604-777-9394
toll free: 1 800-618-1119
email: info@bcacl.org
website: http://www.inclusionbc.org/self-advocates/bcsaf

Canada Mortgage and Housing Corporation (CMHC)

At Canada Mortgage and Housing Corporation (CMHC), are driven by our belief that everyone in Canada should have a roof over their head, and that a world-leading housing system can be the cornerstone of a thriving and inclusive society. CMHC work with community organizations, the private sector, non-profit agencies and all levels of government to contribute to the stability of the financial system, facilitate access for Canadians in housing need, and offer objective housing research and advice to governments, individuals and the housing industry.

general contact:

Regional Business Centre
2000 – 1111 West Georgia Street
Vancouver, BC V7Y 1K9

phone: 1-800-668-2642
fax: 604-737-4139
email: contactcentre@cmhc.ca
website: https://www.cmhc-schl.gc.ca/en

Cascadia Society for Social Working

The Cascadia Society is a life-sharing community that includes adults with special needs. Cultural, artistic and therapeutic experiences are provided through residential home care and day activities within the urban setting of Vancouver’s North Shore. The Cascadia Society is dedicated to bringing healing to human beings and to the earth. Their primary task is to allow the potential in each person to unfold and to be in harmonious relationship with the environment.

general contact:

351 West 19th Street
North Vancouver, BC V7M 1X7

phone: 604-987-3407
fax: 604-987-3408
email: cascadia@cascadiasociety.org
website: www.cascadiasociety.org

Civil Rights Now!

Civil Rights Now! – is an all-volunteer, non-partisan, not-for-profit organization registered under the BC Societies Act. Their goal is to get statutes passed by the provincial government which will ensure persons with disabilities living in British Columbia receive equal benefit and protection of the law.

general contact:

Suite 425, 1489 Marine Drive
West Vancouver, BC V7T 1B8

phone: 778-986-1851
email: civilrightsnow@yahoo.ca
website: http://www.civilrightsnow.ca/

Down Syndrome Research Foundation

The Down Syndrome Research Foundation believes that education and optimum health care will provide an improved quality of life for people with Down syndrome. Our innovative programs and services provide a firm foundation for life long learning.

For information on our educational programs for individuals with Down syndrome across the lifespan, click here.

general contact:

1409 Sperling Avenue
Burnaby, BC V5B 4J8

phone: 604-444-3773
toll free: 1-888-464-DSRF
fax: 604-431-9248
email: info@dsrf.org
website: https://www.dsrf.org/

Family Services of the North Shore

Family Services of the North Shore provide education, support and counselling services to heal and connect our community. This means all Individuals and Couples, Parents and Families and Youth have access to assistance offered on an individual basis or in a group setting.

A full listing of our programs and services can be found HERE.

general contact:

Suite 203 – 1111 Lonsdale Avenue
North Vancouver, BC V7M 2H4

phone: 604-988-5281
email: family@familyservices.bc.ca
website: http://www.familyservices.bc.ca/

Family Support Institute

The purpose of the Family Support Institute of BC is to strengthen, connect and build communities and resources with families of people with disabilities in BC. We believe that families are the best resource available to support one another. Directed by families, the Family Support Institute provides information, training, and province-wide networking to assist families and their communities to build upon and share their strengths.

general contact:

227 6th Street
New Westminster, BC V3L 3A5

phone: 604-540-8374 ext. 523
toll free: 1-800-441-5403
fax: 604-540-9374
website: www.familysupportbc.com

Information & Advocacy Program, North Shore Disability Resource Centre

The North Shore Disability Resource Centre (NSDRC) provides free advocacy and information services to individuals with any disability and their families/caregivers seeking to access services or programs. They also provide information to professionals for their clients, and to the general public.

Assists with PWD applications and Reconsiderations, CPP Disability, OAS and GIS forms, and Disability Tax credits etc;
Assists with housing forms from BC Housing, Seniors and Non-Profit Housing Providers.

NSDRC also provides information to all levels of government to ensure awareness of issues facing people with disabilities, their caregivers, and the community.

* Open referrals *

general contact:

3158 Mountain Highway
North Vancouver BC V7K 2H5

phone: 604-985-5371
fax: 604-985-7594
email: nsdrc@nsdrc.org
website: www.nsdrc.org

North Shore Advisory Committee on Disability Issues

The North Shore Advisory Committee on Disability Issues provides a forum for discussion of issues affecting people with all types of disabilities. They formulate proposals, respond to requests, and make recommendations to the three North Shore municipalities (the City and District of North Vancouver and the District of West Vancouver,) that will promote, develop and sustain an accessible community, free of physical and social barriers.

general contact:

355 West Queens Road
North Vancouver, BC V7N 2K6

phone: 604-990-2311
email: infoweb@dnv.org
website: https://www.dnv.org/our-government/north-shore-advisory-committee-disability-issues

North Shore Community Resources Caregiver Support Program

Stepping into a caregiving role is often a life-altering experience. Being attentive to a loved one’s physical, emotional, and practical needs takes courage, patience, and endurance. You will most likely learn a lot about yourself, about how to access healthcare supports, and about relating to your care partner as their needs change. It can be helpful to find out how to take care of yourself and ensure you get the support you need.

Caregiver Support can help! Services offered include:

Monthly Caregiver support groups and relevant workshops
Stress management strategies and relaxation techniques
Telephone support and one-to-one consultations
Bi-monthly Newsletter with informative articles
Easy-to-read Blog posts and Facebook updates
Referrals to health care and community services
Resource Library with books, videos, and articles

Become part of our caregiving community by calling 604-985-7138, or email the registration form to: karyn.davies@nscr.bc.ca

general contact:

935 Marine Drive, Suite 201 (2nd floor – Capilano Mall)
North Vancouver, BC V7P 1S3

phone: (604) 985-7138
email: karyn.davies@nscr.bc.ca
website: http://www.nscr.bc.ca/information/caregiver.html

Pivot Point Family Growth Centre

Pivot Point provides an effective and coordinated transition experience for youth with special needs and their families, as they transition into adulthood and establish the foundations of a successful and meaningful life as a maturing individual. This includes a multi-layered system that involves family members, friends, school staff, and other supporters to help create a winning team! We start with a PATH as a Person Centred Planning approach, then provide the leadership, regular meetings, and support to take all the steps necessary to reach success.

general contact:

#24 15515 24th Avenue
Surrey, BC V4A 2J4

phone: 604-531-4544 (9:00 – 5:00 Mon. to Fri.)
toll free: 1-866.531-4544
Vancouver/Lower Mainland local number: 1-778-724-0239
website: http://pivotpoint.ca/our-services/teen-transition-planning/

Planned Lifetime Advocacy Network (PLAN)

Planned Lifetime Advocacy Network (PLAN) is a non-profit agency that specializes creating Personal Suppor t Networks, Planning and Advocacy and Family Support & Leadership.

PLAN can also help with building Financial Security including help with “Will & Estate Planning” and “Trusts.” Link: Here…

general contact:

312 Main Street, 2nd Floor
Vancouver, BC V6A 2T2

phone: 604-439-9566
email: hello@plan.ca
website: www.plan.ca

Social Planning and Research Council of BC (SPARC BC)

The Social Planning and Research Council of British Columbia (SPARC BC) was established in 1966 and is a leader in applied social research, social policy analysis and community development approaches to social justice. Our mission is to work with communities in building a just and healthy society for all. We are a non-partisan, registered non-profit society and a federally registered charity. We are a provincial organization with over 16,000 members, governed by a Board of Directors that is representative of all regions of British Columbia.

general contact:

4445 Norfolk Street
Burnaby, BC V5G 4G3

phone: 604-718-7733
fax: 604-736-8697
email: info@sparc.bc.ca
website: https://sparc.bc.ca

parking permit inquiries:

phone: 604-718-7744
fax: 604-736-8697
toll free: 1-888-718-7794
SPARC BC Accessibility and Enforcement Line 604-718-7734 email: permits@sparc.bc.ca

Teens with Special Needs: Entering Adulthood

Transition planning should include the teen, their family, service providers, school professionals and ministry support staff. It should start no later than age 14 and go until the age of 25. Usually, the plan is started by the teen’s teacher or social worker and is made up of a team of people who either support the teen now or will play a role when the teen becomes an adult.

general contact:

phone: 604-660-2421
TDD: 604-775-0303
website: https://www2.gov.bc.ca/gov/content/family-social-supports/youth-and-family-services/special-needs-supports-for-families/supporting-transitions/special-needs-entering-adulthood

behaviour management

CBI Consultants

CBI Consultants has been providing person-centered inclusive practices since 1990. We are committed to full inclusion for persons with disabilities. In 1992, we published a research paper outlining our person centered positive practices – The Lifestyle Development Process (LDP), Journal of the Association for Persons with Severe Handicaps. We have provided training and technical assistance to more than 5,000 family members, school personnel, and community living personnel throughout the world.

general contact:

Suite 204 – 3970 Hastings Street
Burnaby, BC V5C 6C7

phone: 604-320-1960
toll free: 1-877-320-1960
email: info@cbiconsultants.com
website: www.cbiconsultants.com

Vinge Community Living

Vinge Community Living Services provides specialized Residential, Day Program and Respite services for individuals with developmental disabilities and complex physical and/or mental health issues and for individuals with complex physical health issues. In addition, we also provide behavioral supports within two of our residential programs and day programs.

Director of Community Living Services | email: james@vinge.bc.ca

general contact:

416-4538 Kingsway
Burnaby, BC V5H 4T9

phone: 604-689-3855 ext. 401
fax: 604-689-3864
website: www.vinge.bc.ca

counselling and support

Crisis Centre

The Crisis Intervention and Suicide Prevention Centre of BC (Crisis Centre) is a non-profit, volunteer organization committed to helping people help themselves and others dealing with a crisis.

Services:

Training for Community and Service Providers
Youth Programs
Scholarships
Suicide Loss Support Groups
Suicide Prevention Planning

general contact:

763 Broadway Avenue East.
Vancouver, BC V5T 1X8

Suicide/Crisis Line: 604-872-3311 or 1-800-784-2433
website: https://crisiscentre.bc.ca/

Family Services of the North Shore

general contact:

Suite 203 – 1111 Lonsdale Avenue
North Vancouver, BC V7M 2H4

phone: 604-988-5281
email: family@familyservices.bc.ca
website: http://www.familyservices.bc.ca/

Lower Mainland Grief Recovery Society

Lower Mainland Grief Recovery Society provides support groups: Our support groups are designed for those who are struggling with the pain of losing a significant person. Trained and experienced facilitators walk with participants on a journey through healing by offering coping tools, support and the chance to share feelings and stories. Being with others who ‘get’ what you are going through can be extremely comforting and powerful.

general contact:

2490 W. 37th Avenue
Vancouver, BC V6M 1P5

phone: 604-696-1060
email: lmgr@lmgr.ca
website: http://lmgr.ca/

Older Adult Mental Health- Vancouver Coastal Health

We offer specialized services for older adults including mental health outreach, assessment and consultation, treatment, case management, and education. We also provide a rehabilitation program offering individual occupational therapy assessments, psychosocial day program, peer support, and group programs.

general contact:

West Vancouver Community Health Centre
2121 Marine Drive Suite 241
West Vancouver, BC V7V 1K3

phone: 604-736-2033
fax: 604-913-0066
website: http://www.vch.ca/locations-services/result?res_id=970

Seniors First BC

Seniors First BC works to prevent elder abuse across the entire province. We provide assistance and support to older adults who are, or may be, abused and those whose rights have been violated. We provide programs that educate, support and advocate on behalf of our clients.

Services include:
– Seniors Accessing Justice Programs
– Education & Outreach Programs

SAIL – Seniors Abuse and Information Line
604-437-1940 or toll free: 1-866-437-1940

general contact:

#150-900 Howe Street
Vancouver, BC V6Z 2M4

phone: 604-688-1927
email: info@seniorsfirstbc.ca
website: www.seniorsfirstbc.ca

Suicide / Crisis Line 604-872-3311 or 1-800-784-2433

Help is available! We are here to listen, here to help – 24 hours a day, 7 days a week.

Suicide/Crisis Line 604-872-3311 or 1-800-784-2433.

contacts:

Anywhere in BC 1-800-SUICIDE: 1-800-784-2433
Mental Health Support Line: 310-6789
Vancouver: 604-872-3311
Sunshine Coast/Sea to Sky: 1-866-661-3311
Seniors Distress Line: 604-872-1234
Online Chat Service for Youth: www.YouthInBC.com (Noon to 1am)
Online Chat Service for Adults: www.CrisisCentreChat.ca (Noon to 1am)
Website: https://crisiscentre.bc.ca/get-help/

employment

EMPLOYMENT SERVICES

Avia Employment Services

Avia Employment Services helps job seekers find work, and helps employers meet their recruitment needs. Serving Coquitlam, Langley, Port Coquitlam, Richmond and Newton, the program is funded by the BC government’s WorkBC initiative. We are the second largest employment service provider in British Columbia.

general contact:

201 – 7337 137th Street Surrey, BC V3W 1A4

phone: 778-728-0175
fax: 778-728-0201
website: www.backinmotion.com/employment-services

Back in Motion

Back in Motion’s Employment Services addresses both sides of employment-related challenges: the client searching for meaningful and sustainable employment; and the labor shortage experienced by BC employers.

Services include:

general contact:

205-5460 152nd Street
Surrey, BC V3S 5J9

phone: 604 575 7745
toll-free: 1 877 575 2262
fax: 604 575 7746
website: www.backinmotion.com/employment-services

BC HUMAN RIGHTS TRIBUNAL

The B.C. Human Rights Tribunal is an independent, quasi-judicial body created by the B.C. Human Rights Code. The Tribunal is responsible for accepting, screening, mediating, and adjudicating human rights complaints. Personal characteristics protected in the BC Human Rights Code include:

Mental Disability – Mental disability includes mental conditions that affect or are seen as affecting a person’s abilities. For example, it is discrimination to fire an employee based on a concern that they are at risk of developing a disability that might affect their abilities. Mental disability includes such conditions as a learning disorder, developmental disability, or illness such as depression or bipolar disorder.

Physical Disability – Physical disability includes physical conditions that affect or are seen as affecting a person’s abilities. For example, it is discrimination to fire an employee based on a concern that they are at risk of developing a disability that might affect their abilities. Physical disability includes conditions that impair a person’s ability to carry out the normal functions of life. It includes addiction, amputation, asthma, acne, diabetes, cancer, epilepsy, high blood pressure, hypertension, obesity and impairments to hearing, speech, vision and mobility. It does not include short-lived conditions such as a cold.

general contact:

1170 – 605 Robson Street
Vancouver, BC V6E 1B5

hours of operation: Monday – Friday, 8:30 am – 4:30 pm

phone: 604-775-2000
toll free (in B.C.): 1-888-440-8844
fax: 604-775-2020
TTY: 604-775-2021
email: BCHumanRightsTribunal@gov.bc.ca
website: http://www.bchrt.bc.ca/index.htm

Canadian Council on Rehabilitation and Work

Help you find a job. Help you find a qualified employee.

In Metro Vancouver area: CCRW Partners serves job seekers with disabilities and employers in Metro Vancouver region.

Post a Job. Post a Resume. WORKink®is CCRW’s online employment portal for Canadians with disabilities.

Skills Training Partnership (STP)®: a unique project designed to assist employers in developing training projects that prepare qualified job seekers with disabilities for employment.

Help for employers:

Job Accommodation Service (JAS)®: a for-fee program that works with employers to identify then provide tools and strategies to accommodate employees with disabilities to work to their full potential.

general contact:

1160 Douglas
Burnaby, BC V5C 4Z6

phone: 604-439-7947
national email: info@ccrw.org
website BC: http://www.ccrw.org/about-us/where-are-you-located/british-columbia/

C: CANADIAN ASSOCIATION FOR SUPPORTED EMPLOYMENT

The Canadian Association for Supported Employment is a national association of community-based service providers and stakeholders working towards the Employment Inclusion of people with disabilities. This association strives to promote full citizenship and personal capacity for persons with disabilities through the facilitation of increased labour market participation and outcomes. Through such workforce participation, CASE also promotes social inclusion for Canadians with disabilities.

Resources for BC include Family Works BC, Association of Service Providers for Employability and Career Training (ASPECT), Community Living BC, The Provincial Networking Group Inc., Work BC, Community Living British Columbia, and Inclusion BC.

BC contact: President | Annette Borrows – annette.borrows@southfraser.com

website: http://www.supportedemployment.ca/contact/
resources link: http://www.supportedemployment.ca/resources/

Don’t Sweat It Services

Don’t Sweat It Services was created to remove barriers to employment and offers a more flexible approach to paid work. The enterprise provides maintenance, gardening and recycling services to home and business customers. Areas covered Vancouver, North Vancouver, Burnaby, and New Westminster.

general contact:

8075 Enterprise Street, Unit 7
Burnaby, BC V5A 1V5

phone:604-872-4001

Douglas College Vocational Education and Skills Training

Douglas College offers Vocational Education and Skills Training (VEST) programs to people with disabilities or barriers to education and employment. Programs help students identify career paths, develop work skills, or move on to additional education or employment. Graduates of our programs have obtained employment in a wide range of fields including: retail and wholesale, distribution and warehousing, assembly, food services, customer service, hospitality and tourism.

Career Preparation: These two programs help students explore what type of work they may do in the future:

Skills Training: These four programs train students in skills specific to one of the following areas:

general contact:

700 Royal Avenue
New Westminster, BC V3M 5Z5

phone: 604-527-5126
email: vest@douglascollege.ca
website: https://www.douglascollege.ca/programs-courses/faculties/child-family-community-studies/vocational-education-and-skills-training

useful resources: Douglas College Application (PDF)

Ministry for Social Development and Social Inovation

Work BC provides:

Jobs and career searching
Job training and education
Job resources for employers and employees

general contact:

4b7, 2350 Commercial Drive
Vancouver, BC V5N 4B7

phone: 1-866-866-0800
email: SDSI.minister@gov.bc.ca
website: http://www.gov.bc.ca/sdsi/
Work BC website: http://www.hsd.gov.bc.ca/programs/epbc/index.htm

Neil Squire Society

The Neil Squire Society helps their clients remove barriers so that they can live independent lives and become active members of the workplace and our society. Specializing in education and workplace empowerment, the Society has served over 30,000 people since 1984.

Employment Programs

Working Together: helps people with disabilities prepare for, obtain and maintain employment. This unique, comprehensive and participant centered program is designed to develop the skills required to help individuals achieve their employment goals.
Solutions for Employment: provides specialized case managed services for people with disabilities and injuries. Our range of services support job seekers find and maintain employment and improve employment readiness. *Offered at our Western Regional Office only.

BC contact: Western Regional Manager | Greg Pyc – gregp@neilsquire.ca

general contact:

400 – 3999 Henning Drive
Burnaby, BC V5C 6P9

phone: 604-473-9363
fax: 604-473-9364
toll free: 1-877-673-4636

email: info@neilsquire.ca
website: www.neilsquire.ca

Opportunities Fund Program

The Opportunities Fund Program is a financial assistance program designed to assist persons with a disability obtain employment through:

funding for training
wage subsidy BC Centre for Ability office
funding for adaptive equipment
self-employment training

How to apply: Referrals to the Opportunities Fund Program are only received from Case Managers. Learn more about our referral process.

general contact:

BC Centre for Ability
2805 Kingsway
Vancouver, BC V5R 5H9

phone: 604-451-5511
fax: 604-630-3041
email: on webpage
website: https://bc-cfa.org/programs-services/vocational-services/about-us/

posAbilities Employment Services

posAbilities Employment Service assists job seekers to prepare for, secure and maintain competitive, community based employment in both the Tri-Cites and Vancouver areas. New to Employment Service is a fee for service being offered throughout Metro Vancouver to assist persons with developmental disabilities to find competitive employment in their community.

general contact:

#206 – 3680 E. Hastings Street
Vancouver, BC V5K 2A9

phone: 604-291-1902
email: employment@posAbilities.ca
website: http://pesworks.ca/

Spinal Cord Injury (SCI) BC

Formerly known as the BC Paraplegic Association, Spinal Cord Injury BC (SCI BC) is a not-for-profit organization dedicated to helping people with spinal cord injuries, and related disabilities, adjust, adapt and thrive. Whether someone needs help finding accessible housing, meaningful employment, special equipment and any other resources about living with a physical disability in BC, we’re here to help.

SCI BC offers a free employment database. As an employer you are able to submit, relist, view and remove your job listings. As a job seeker, you are able to post your resume for potential employers to view, and set up alerts to be notified when positions in your interest areas become available.

website: https://accessibleemploymentbc.ca/

general contact:

780 South West Marine Drive
Vancouver, BC V6E 4A4

phone: 604-324-3611 fax: 604-326-1229 email: info@sci-bc.ca
website: http://sci-bc.ca/

Work BC Employment Services Centre North Shore

We serve the North Shore, offering free employment and career services, including:

Career planning
Job search workshops
One to one resume and career advising
Paid short- and long-term training
Employer connections and wage subsidies
Funding and training
Self-employment planning
Internet, phone, photocopying

general contact:

Unit 106, 980 West 1st
North Vancouver, BC, V7P 3N4

phone:(604) 988-3766 ext. 234
email: escnorthshore@ywcavan.org
website: https://www.workbc.ca/WorkBC-Centres/Mainland-Southwest/North-Vancouver.aspx

YWCA Metro Vancouver

Find your dream job, explore a new career, get professional advice and start planning for your future. At the YWCA, we offer a range of employment services and programs for job seekers across Metro Vancouver. Let our trained YWCA career advisors connect you to the services and support you need to start and succeed in your job search.

WORK BC CENTRES: https://ywcavan.org/programs/employment-programs-services/workbc

Serving the North Shore

North Shore WorkBC Employment Services Centre
106 – 980 1st St W
North Vancouver, BC V7P 3N4

phone: 604 988 3766
email: workbcnorthshore@ywcavan.org

SELF-EMPLOYMENT

VANCITY Savings Credit Union (VANCITY)

The Advice and Coaching for Entrepreneurs with a Disability program (ACED) can provide access to business services that help you apply for and receive microloan funding, enhance your business skills, and support the success of your business.

Are you eligible?

To be eligible for the ACED program, you must:
Be in the process of applying for a Vancity microloan
Self-identify and disclose yourself as a person with a disability
Be a Canadian citizen or Permanent Resident
Operate the business in Metro Vancouver, the Fraser Valley Regional District, Greater Victoria, or the Sea-to-Sky Corridor.

Program benefits: Your ACED program manager will work closely with you to identify the business support you need. Services include:

Training and/or review services to help you prepare your business plan
Business coaching, counselling, and mentorship
Help with locating other business resources
Through ACED, we’ll engage and pay a third party business advisor to provide these supports to you.

Before you apply: Before applying for a loan to launch a business, we recommend that you contact the Ministry of Social Development and Social Innovation to determine the impact that generating self-employment or small business income may have on your disability payments. While you must self-identify or disclose your disability to qualify for ACED business support, this is not required to qualify for a microloan.

general contact:

phone: 604-709-6930 in Vancouver | 250-995-7620 on Vancouver Island
email: microfinance@vancity.com

BC Centre for Ability

The BC for Ability helps people with disabilities find employment by raising awareness, identifying opportunities, recruiting candidates, and enabling training and financial support.

Main program: Opportunities Fund Program for Persons with Disabilities.

general contact:

2805 Kingsway
Vancouver, BC V5R 5H9

phone: 604-451-5511
fax: 604-451-5651
email: on website under Contact Us
website: www.bc-cfa.org

Assistive Technology BC

Assistive Technology BC (ATBC) provides assistive technology resources to make learning and working environment suitable for people with disabilities throughout British Columbia. Assistive Technologies include Speech Recognition, Audio Recording, Concept Mapping, Text to Speech, Screen Readers / Magnifiers, and Operating Systems.

In collaboration with persons with disabilities, post-secondary institutions, employers, community organizations, and our funding partners, ATBC offers a wide range of individualized, centrally coordinated technology services including assessments, assistive equipment, training, and consultation to enable persons with disabilities to achieve their educational and employment goals.

general contact:

#108 – 1750 W. 75th Avenue
Vancouver, BC V6P 6G2

phone: (604) 264-8295
fax/TTY: (604) 263-2267
email: info@at-bc.ca
website: www.at-bc.ca

ConnecTra

ConnecTra helps people with disabilities to connect to their communities. ConnecTra offers The Employment Mentorship Support Project (EMSP).

The project will test and evaluate whether the pairing of people with physical disabilities who are seeking employment with community-based, trained volunteer mentors can help reduce obstacles and increase the potential for employment.

The EMSP takes place in six Metro Vancouver communities: North Shore, Vancouver, Burnaby, New Westminster, Tri-Cities and Surrey. We have Community Connectors, people with physical disabilities themselves, recruiting participants and volunteer mentors in each of these communities.

The EMSP offers eight months of one-on-one volunteer support for people with disabilities who want to explore work, social and leisure options. Participants will NOT be pressured into work, and will be at NO RISK of losing benefits.

From more information please contact your local Community Connector at ConnecTra.

North and West Vancouver: Community Connector | Louisa Bridgman – Louisa.bridgman@gmail.com or 604-417-1765

general contact:

Suite 318 – 425 Carrall Street
Vancouver, BC V6B 6E3

phone: 604-688-6464 ext. 115
email: info@connectra.org

Transition & Employment Program, North Shore Disability Resource Centre

The Transition & Employment program assists young people with disabilities, aged 15+ and their families to navigate the transition from child to adult services, and supports toward employment.

How we can help…

Assist youth with disabilities to transition into the government services system
Develop a transition plan for your future
Provide information regarding transition and employment
Facilitate workshops and information sessions
Link you to services and resources in the community
Attend school transition IEP meetings by request
Job Club and employment workshops for job seekers
Job development supports

Individual appointments are available. We can also assist employers!

Transition & Employment Facilitator | Aoife Callaghan – 604-904-4075 or A.Callaghan@nsdrc.org

general contact:

3158 Mountain Highway
North Vancouver, BC V7K 2H5

phone: 604-985-5371
website: www.nsdrc.org

equipment

BC Association for Individualized Technology and Supports for People with Disabilities (BCITS)

Through collaboration, BCITS develops and provides client centred technological solutions and supports to optimize independence.

BCITS provides:

PROP program: PROP is dedicated to people who need home ventilation.
TIL Program: We provide Environmental Control Systems (ECS) that assist people with high level physical disabilities to control devices in their homes and on the go.

Other Programs:

general contact:

#103 – 366 East Kent Avenue South
Vancouver, BC V5X 4N6

phone: (local) 604-326-0175 fax: 1-604-326-0176
email: info@bcits.org
website: http://bcits.org/

BC Institute of Technology – Accessibility Services

Discover your potential and achieve your post-secondary goals at BCIT! Our focus is to empower you to overcome the limits and barriers that you encounter during your studies, visible and invisible, permanent or temporary. We look forward to helping you “level the playing field” and succeed in your courses. Whether you’re a full-time or a part-time student, or even if you just need help in figuring out which option is the best fit for you, we’d like to meet with you.

Enjoy browsing through the useful information we’ve put together on our website. Then call or come meet with us in a friendly, casual environment! Besides the assistance we can offer you, we can help you find other BCIT or community services when you need them.

The new Adaptive Technology Lab aims to assist students registered with DRC. It contains specialized software, computers, assistive devices, and study space.

general contact:

Burnaby Campus – British Columbia Institute of Technology
3700 Willingdon Ave
SW1 Room 2360
Burnaby, BC V5G 3H2

phone: 604-451-6963
fax: 604-432-8839
e-mail: drc@bcit.ca
website: https://www.bcit.ca/accessibility/contact.shtml

Canadian National Institute For the Blind (CNIB)

Canadian National Institute for the Blind (CNIB) work with people of all ages in their own homes, communities or local CNIB offices – providing a wide range of programs and services Canadians need to see beyond vision loss, build their independence and lead the lives they want.

Services include:

Vision Loss Rehabilitation BC: rehabilitation therapy for people with vision loss.
Registration and Referral
Emotional and wellness support
Assistive technology
CNIB Sight Solutions BC
Shop CNIB
Child and family services

general contact:

Suite 200, 5055 Joyce Street
Vancouver, BC V5R 6B2

phone: (local) 604-431-2121 | (main – toll free) 1-800-563-2642
website: www.cnib.ca

Vancouver Adapted Music Society

The Vancouver Adapted Music Society supports and promotes musicians with physical disabilities in the Metro Vancouver area. We operate Canada’s only fully-accessible recording studio, release CDs, create music videos, and promote concerts. VAMS is for beginners as well as those with a background in music.

Join VAMS to:

Learn guitar, bass, keyboards, singing or studio techniques
Record in a fully-accessible studio
Perform at one of our Vancouver-area gigs

Our specialized adaptive equipment allows people with all levels of disability to explore music.

general contact:

Office:
Suite 318 – 425 Carrall Street
Vancouver, BC V6B 6E3

Studio:
GF Strong Rehab Centre
4255 Laurel Street
Vancouver, BC V5Z 2G9

office phone: 604-688-6464
studio phone: 604-734-1313 ext. 201
studio email: gwyman@vams.org
corporate sponsorship and major gifts email: mmcmillan@disabilityfoundation.org
website: http://www.vams.org/

Western Institute for the Deaf and Hard of Hearing (WIDHH)

WIDHH is unique because we are the only organization in British Columbia that houses resources to assist with every aspect of a person’s life under one roof. These resources include hearing aid services, sign language interpreting services, employment counselling services, a job resource centre, a seniors outreach program, a communication devices showroom, informative classes, and community presentations.

WIDHH proudly believes in serving the community as a non-profit organization. This means that any money we earn from our social enterprises, such as our hearing aid clinic, goes back into the community to provide free programs.

Services include:

general contact:

#514 – 2525 Willow Street
Vancouver, BC V5Z 3N8

phone: 778-329-0870
TTY: 778-329-0874
fax: 778-329-0875
email: willowinfo@wavefrontcentre.ca
website: https://www.wavefrontcentre.ca/

financial assistance

financial assistance and discounts

BC General and Health Supplements

When you receive disability assistance, you may be eligible for more money or services to cover extra costs, including:

Bus Pass
Camp Fees
Christmas money
Clothing
Co-operative Housing Share Purchase
Crisis Supplement
Family Bonus
Family Maintenance
Funeral Costs
Guide Dog and Service Dog

More services are listed on website here.

general contact:

phone: 1 866 866-0800
website: http://www.eia.gov.bc.ca/publicat/bcea/Funerals.htm

Bc Home Owner Grant

The Home Owner Grant reduces the amount of property tax you pay for your principal residence.

If you’re a person with a disability, or you live with a relative who has a disability, and you meet certain requirements, you may be eligible for the additional grant of $275 on top of the regular or basic grant of $570. Learn more here.

general contact:

phone: 604-660-2421
TDD: 604-775-0303
website: www.sbr.gov.bc.ca/individuals/Property_Taxes/Home_Owner_Grant/hog.htm

Compassionate Care Benefits

Compassionate care benefits are Employment Insurance (EI) benefits paid to people who have to be away from work temporarily to provide care or support to a family member who is gravely ill and who has a significant risk of death. A maximum of 26 weeks of compassionate care benefits may be paid to eligible people.

Care or support of a family member means:

providing psychological or emotional support; or
arranging for care by a third party; or
directly providing or participating in the care.

To be eligible for compassionate care benefits, you must be able to show that:

your regular weekly earnings from work have decreased by more than 40 percent; and
you have accumulated 600 insured hours of work in the last 52 weeks, or since the start of your last claim (this period is called the qualifying period).

Apply here.

general contact:

North Shore Service Canada Centre
221 Esplanade West, Office 100
North Vancouver, BC V7M 1A6

toll free: 1-800-206-7218
TTY: 1-800-529-3742
website: https://www.canada.ca/en/services/benefits/ei/ei-compassionate.html

Home Improvement Assistance Programs

The Home Improvement Assistance Programs are funded by the Government of British Columba, and help seniors make their homes safer, more accessible, and more energy efficient. Services include:

general contact:

phone: 604-660-2421
TDD: 604 775-0303
website: https://www2.gov.bc.ca/gov/content/family-social-supports/seniors/housing/home-improvement-assistance-programs

Residential Assistance Program for Working Families with Children

The Rental Assistance Program provides eligible low-income, working families with cash assistance to help with their monthly rent payments. Check RAP’s website to see if you are eligible.

general contact:

The Housing Registry / SAFER / Rental Assistance Program
Suite 101-4555 Kingsway
Burnaby, BC V5H 4V8

phone: 604-433-2218
toll free: 1-800-257-7756
fax: 604-439-4729
website: https://www.bchousing.org/housing-assistance/rental-assistance/RAP

Shelter Aid for Elderly Renters

The Shelter Aid for Elderly Renters (SAFER) program helps make rents affordable for BC seniors with low to moderate incomes. SAFER provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and who pay rent for their homes.

Downloads:
• SAFER Application Form
• SAFER Brochure

general contact:

The Housing Registry / SAFER / Rental Assistance Program
Suite 101-4555 Kingsway
Burnaby, BC V5H 4V8

phone: 604-433-2218
toll free: 1-800-257-7756
fax: 604-439-4729
website: https://www.bchousing.org/housing-assistance/rental-assistance/SAFER

income and pension programs

PROVINCIAL PROGRAMS

The Ministry of Social Development and Poverty Reduction

The Ministry of Social Development and Poverty Reduction focuses on providing British Columbians in need with a system of supports to help them achieve their social and economic potential. If you are living with a disability in B.C., there are programs and services available to you.

Featured Services:

Note: this Ministry used to be called the Ministry for Social Development and Social Innovation.

general contact:

BC Ministry of Social Development and Social Innovation
1050 Churchill Crescent
North Vancouver, BC V7P 3M7

phone: 1-866-866-0800
TDD: 604-775-0303
fax: 1-855-771-8731
website: https://www2.gov.bc.ca/gov/content/governments/organizational-structure/ministries-organizations/ministries/social-development-poverty-reduction

Persons With Disability Income Assistance (PWD)

Disability Income Assistance can help you if you need financial or health support. You must be designated as a Person with Disabilities (PWD) to receive this type of assistance. My Self Serve (MySS) provides online access to income and disability assistance for residents of British Columbia. Access MySS here.

general contact:

BC Ministry of Social Development and Social Innovation
1050 Churchill Crest
North Vancouver, BC V7P 3M7

At this address

fax: 1-855-771-8731
phone: 1-866-866-0800
TDD: 604-775-0303
website: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/disability-assistance?keyword=PWD

Seniors Supplement

The Senior’s Supplement is a provincial top-up to the federal Old Age Security (OAS)/Guaranteed Income Supplement (GIS) payment. The Senior’s Supplement ensures a conditionally guaranteed minimum income level for residents of BC and is paid to low-income residents of BC who are 65 years of age and older and who are receiving OAS/GIS or federal Allowance (formerly Spouse’s Allowance).

general contact:

phone: 1-866-866-0800
TDD: 604 775-0303
website: https://www2.gov.bc.ca/gov/content/governments/policies-for-government/bcea-policy-and-procedure-manual/general-supplements-and-programs/seniors-supplement

FEDERAL PROGRAMS

Allowance / Allowance for the Survivor

The Allowance for the Survivor is a benefit available to people aged 60 to 64 who have a low income, who are living in Canada, and whose spouse or common-law partner has died.

You qualify for the Allowance for the Survivor if you meet all of the following conditions:

you are aged 60 to 64 (includes the month of your 65th birthday);
you are a Canadian citizen or a legal resident;
you reside in Canada and have resided in Canada for at least 10 years since the age of 18
your spouse or common-law partner has died and you have not remarried or entered into a common-law relationship; and
your annual income is less than the maximum annual threshold.

general contact:

Service Canada Office
221 Esplanade W
North Vancouver, BCV7M 1A6

phone: 1-800-277-9914
website: https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security/guaranteed-income-supplement/allowance-survivor.htm l

Canada Pension Plan (CPP)

The Canada Pension Plan (CPP) provides contributors and their families with partial replacement of earnings in the case of retirement, disability or death. Almost all individuals who work in Canada outside Quebec contribute to the CPP.

Steps:

1. Overview
2. Eligibility
3. How much could you receive
4. What you need before you start
5. Apply
6. After you have applied
7. While on CPP benefits

general contact:

Service Canada Office
221 Esplanade W, Office 100
North Vancouver, BC V7M 1A6

phone: 800-622-6232
TTY: 1-800-926-9105
website: h ttps://www.canada.ca/en/services/benefits/publicpensions/cpp.html

Canada Pension Plan Disability (CPPD)

The Canada Pension Plan (CPP) provides disability benefits to people who have made enough contributions to the CPP and who are disabled and cannot work at any job on a regular basis. Benefits may also be available to their dependent children.

Steps:

Overview
2. Eligibility
3. How much could you receive
4. What you need before you start
5. Apply
6. After you’ve applied
7. While on Canada Pension Plan Disability Be nefit

general contact:

North Shore Service Canada Centre
221 Esplanade W
North Vancouver, BC V7M 1A6

phone: 1-800-277-9914
website: https://www.canada.ca/en/services/benefits/publicpensions/cpp/cpp-disability-benefit.html

Employment Insurance Benefits

Employment Insurance benefits include information about Employment Insurance (EI) temporary benefits for workers, sickness, fishing and family-related benefits as well as how to apply online and submit a report.

Services and Information:

general contact:

phone: 1-800-206-7218
website: https://www.canada.ca/en/services/benefits/ei.html

Guaranteed Income Supplement (GIS)

The Guaranteed Income Supplement (GIS) provides a monthly non-taxable benefit to Old Age Security (OAS) pension recipients who have a low income and are living in Canada.

Steps:

general contact:

North Shore Service Canada Centre
221 Esplanade W
North Vancouver, BC V7M 1A6

phone: 1-800-277-9914
website: https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security/guaranteed-income-supplement.html

Old Age Security (OAS)

The Old Age Security program is the Government of Canada’s largest pension program. It is funded out of the general revenues of the Government of Canada, which means that you do not pay into it directly.

The Old Age Security (OAS) pension is a monthly payment available to seniors aged 65 and older who meet the Canadian legal status and residence requirements. You may need to apply to receive it.

Steps:

Overview
2. Eligibility
3. How much could you receive
4. What you need before you start
5. Apply
6. After you’ve applied
7. While receiving an Old Age Security pension

general contact:

North Shore Service Canada Centre
221 Esplanade W
North Vancouver, BC V7M 1A6

phone: 1-800-277-9914
website: https://www.canada.ca/en/services/benefits/publicpensions/cpp/old-age-security.html

tax programs

Caregiver Tax Credit

If you have a dependant with a physical or mental impairment, you may be eligible for the Family Caregiver Amount tax credit. If you’re eligible, you may be able to claim extra money for one or more of the following:

spouse or common-law partner amount
amount for an eligible dependant
infirm dependants age 18 or older
children under 18 years of age
caregiver amount

general contact:

phone: 1-866-461-FCAC (3222)
TTY: 1-866-914-6097 / 613-947-7771
fax: 1-866-814-2224 / 613-941-1436
website: https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/canada-caregiver-amount.html

Community Volunteer Income Tax Program (CVITP)

Through the Community Volunteer Income Tax Program (CVITP), community organizations host free tax preparation clinics and arrange for volunteers to complete income tax and benefit returns for eligible individuals who have a modest income and a simple tax situation.

To find a clinic anywhere in BC : http://www.cra-arc.gc.ca/tx/ndvdls/vlntr/clncs/bc-eng.html

Disability Tax Credit

The disability tax credit (DTC) is a non-refundable tax credit that helps persons with disabilities or their supporting persons reduce the amount of income tax they may have to pay. An individual may claim the disability amount once they are eligible for the DTC. This amount includes a supplement for persons under 18 years of age at the end of the year. The purpose of the DTC is to provide for greater tax equity by allowing some relief for disability costs, since these are unavoidable additional expenses that other taxpayers don’t have to face.

For step-by-step instructions for filling out Form T2201 for DTC, click here.

Assistance for filling out the forms is available for free by calling the North Shore Disability Resource Centre at 604-985-5371.

general contact:

468 Terminal Ave
Vancouver, BC V6A 0C1

fax: 604-689-7536
phone: 1-800-959-8281
website: https://www.canada.ca/en/revenue-agency/services/tax/individuals/segments/tax-credits-deductions-persons-disabilities/disability-tax-credit.html

Fuel Tax Refund Program

When you purchase fuel in B.C., you pay fuel tax. If you have a qualifying disability, the fuel tax refund program allows you to request a refund of the provincial motor fuel tax you paid in B.C. on fuel you used in a vehicle you own or lease.

If you qualify, you’re eligible for a fuel tax refund of up to $500 each calendar year.

To request a refund you need to:

1. Register for the program
2. Receive a confirmation letter
3. Keep your fuel receipts
4. Apply for a refund

general contact:

toll free: 1-877 388-4440
TDD: Vancouver: 604-775-0303 | elsewhere in BC: 1-800-661-8773
fax: 250-356-2195
email: REVREGCL@Victoria1.gov.bc.ca
website: https://www2.gov.bc.ca/gov/content/taxes/sales-taxes/motor-fuel-carbon-tax/fuel-tax-refund

GST/HST Tax Credit

The GST/HST credit is a tax-free quarterly payment that helps individuals and families with low or modest incomes offset all or part of the GST or HST that they pay. You no longer have to apply for the GST/HST credit. The Canada Revenue Agency will automatically determine your eligibility when you file your next income tax and benefit return for the 2014 and later tax years.

general contact:

468 Terminal Ave
Vancouver, BC V6A 0C1

fax: 604-689-7536
phone: 1-800-267-6999
website: https://www.canada.ca/en/revenue-agency/services/child-family-benefits/goods-services-tax-harmonized-sales-tax-gst-hst-credit.html

Income Tax Clinics – North Shore Community Resources

Trained volunteers prepare simple income tax returns for people with low income. Clinics operate during March and April and home visits can be arranged.

general contact:

Suite 201-935 Marine Drive
North Vancouver, BC V7P 1S3

phone: 604-985-7138
fax: 604-985-0645
email: nscr@nscr.bc.ca
website: http://www.nscr.bc.ca/

Property Tax Deferment Program

Tax deferment is a low interest loan program that helps qualified BC homeowners pay their annual property taxes on their principal residence.

There are certain situations where property taxes can’t be deferred. If your tax deferment application is approved, the government will pay your property taxes on your behalf and place a restrictive lien on your property. This means you are limited to the types of changes you can make to your property’s title while you are in the tax deferment program.

Here’s how it works:

1. Receive your annual property tax notice
2. Confirm you qualify for one of the tax deferment programs
3. Make sure your property tax account is up to date
4. Submit your application to the correct office
5. Know what to expect if your application is approved
6. Renew your tax deferment loan agreement each year

general contact:

phone: 250 387-0555
toll free: 1 888 355-2700
TDD: Vancouver: 604-775-0303 | elsewhere in BC: 1-800-661-8773
email: TaxDeferment@gov.bc.ca
website: http://www.sbr.gov.bc.ca/individuals/Property_Taxes/Property_Tax_Deferment/about.htm

healthcare

health information

BC Ministry of Health

The Ministry of Health has overall responsibility for ensuring that quality, appropriate, cost effective and timely health services are available for all British Columbians.

Services Provided:

Health & Drug Coverage
Accessing Health Care
Health Forms
Health Care Complaints
Office of the Provincial Health Officer
Office of Indigenous Health
B.C. Guidelines
Emergency Medical Assistants
Setting Priorities

general contact:

1515 Blanshard Street
Victoria, BC V8W 3C8

toll free: 1-800-465-4911
website: https://www2.gov.bc.ca/gov/content/governments/organizational-structure/ministries-organizations/ministries/health

The Essential Guide To Travelling With a Medical Condition

Traveling with a medical condition or a disability? Check out this guide for helpful tips:

http://www.insurancewith.com/travelling-with-a-medical-condition/

Health Insurance BC (MSP and Pharmacare)

In Canada, public health insurance is available to eligible residents. Canadian citizens and permanent residents can apply for provincial health insurance.

On behalf of the B.C. government, Health Insurance BC (HIBC) administers medical coverage through the Medical Services Plan (MSP), which covers the cost of medically-necessary insured doctor services.

Drug coverage is administered through PharmaCare, which helps B.C. residents with the cost of eligible prescription drugs, certain medical supplies, and pharmacy services. It provides assistance through several drug plans. HIBC also administers Fair PharmaCare programs. Coverage under this plan is based on family net income. It is available to single people or to families.

B.C. residents can find out how to apply here: How to apply

general contact:

phone: Vancouver: 604-683-7151 | elsewhere in BC: 1-800-663-7100
TDD: Vancouver: 604 775-0303 | elsewhere in BC: 1 800 661-8773
website: http://www.health.gov.bc.ca/insurance/index.html

Healthlink BC (811)

8-1-1 is a free-of-charge provincial health information and advice phone line available in British Columbia. The 8-1-1 phone line is operated by HealthLink BC, which is part of the Ministry of Health.

Call 8-1-1 from anywhere in British Columbia to speak to:

Health service navigators – anytime day or night
Registered nurses – anytime day or night
Registered dietitians – Monday to Friday from 9am to 5pm PT
Exercise professionals – Monday to Friday from 9am to 5pm PT
Pharmacists – anytime day or night

general contact:

phone: 811 (no area code, have your MSP number handy; CAN access without an MSP card)
website: http://www.healthlinkbc.ca

Non-Emergency BC Ambulance Service

There are a variety of payment options for you to choose from. Your BC Ambulance Service bill can be paid by direct payment, credit card, cheque or money order. All payments must be made in Canadian funds. If it is an emergency call 9-1-1.

general contact:

403 – 771 Vernon Avenue
Gateway Village
Victoria, BC V8W 9R5

phone service : 604-872-5151

billing phone: 250-356-0052 or toll free: 1-800-665-7199
billing email: bcasbill@bcehs.ca fax: 250-356-0581
billing website: http://www.bcehs.ca/about/billing/how-to-pay-your-ambulance-bill

Poison Control 604-682-5050

If you suspect someone has been poisoned by a medicine, chemical or other substance, call the Poison Control Centre at 604-682-5050 or 1-800-567-8911.

general contact:

24-hour line: 1-800-567-8911 or 604-682-5050 (Telephone interpreting in over 150 languages available)
website: http://www.dpic.org/

hospitals and in-patient care centres

Sexual Health Rehabilitation Centre

Sexual Health Rehabilitation Service- GF Strong Rehab Centre provides a tertiary service composed of five Sexual Health Clinicians and a Sexual Medicine Doctor, who have been specifically trained in the field of sexual health, disability and rehabilitation.

general contact:

4255 Laurel Street
Vancouver, BC V5Z 2G9

phone: 604-737-6291
fax: 604.730.7904
email: outpatientadmissions@vch.ca
website: http://www.vch.ca/Locations-Services/result?res_id=871

health specialities

ALS Society of BC

The ALS Society of BC is dedicated to providing direct support to ALS patients, along with their families and caregivers, to ensure the best quality of life possible while living with this disease. Through assisting research, we are committed to finding the cause and cure for Amyotrophic Lateral Sclerosis (ALS).

general contact:

1233 – 13351 Commerce Parkway
Richmond, BC V6V 2X7

phone: 604-278-2257
toll free: 1-800-708-3228
fax: 604-278-4257
email: info@alsbc.ca
website: http://www.alsbc.ca/

Alzheimer Society of British Columbia

The Alzheimer Society’s Resource Centre exists to alleviate the personal and social consequences of Alzheimer’s disease and other dementias, to promote public awareness and to search for the causes and the cure.

general contact:

300-828 W. 8th Avenue
Vancouver, BC V5Z 1E2

phone: 604-681-6530
toll free: 1-800-667-3742
fax: 604-669-6907
email: info@alzheimerbc.org
website: http://alzheimer.ca/en/bc

BC Epilepsy Society

The BC Epilepsy Society’s mission is to empower, educate and support British Columbians living with epilepsy and their families, and support research to make their lives easier.

Programs Provided:

– Clinic Support Services
– Partners in Teaching
– Women in Mind
– Peer Support
– Parent Network Meetings
– Epilepsy Surgery Friends Network

general contact:

2500 – 900 West 8th Avenue
Vancouver, BC V5Z 1E5

phone: 604-875-6704
fax: 604-875-0617
email: info@bcepilepsy.com
website: www.bcepilepsy.com

Cerebral Palsy Association of BC (CPABC)

We provide support, education, and information throughout BC.

general contact:

#330-409 Granville Street
Vancouver, BC V6C 1T2

phone: 604-408-9484
fax: 604-408-9489
toll free: 1-800-663-0004
email: info@bccerebralpalsy.com
website: www.bccerebralpalsy.com

College Of Occupational Therapists Of BC

To work as an occupational therapist in B.C. and to use the title: Occupational Therapist or OT* individuals must register with the College. Registration indicates that the individual has met the education and practice standards, as well as the annual continuing competence requirements.

When looking for an occupational therapist (OT), it is important to check that he or she is registered with the College.

general contact:

3795 Carey Rd #402,
Victoria, BC V8Z 6T8

phone: 250-386-6822
toll free in BC: 1-866-386-6822
email: info@cotbc.org
website: https://cotbc.org/

Down Syndrome Research Foundation (DSRF)

DSRF offers a wide variety of educational opportunities to children and young adults with Down syndrome, including ground-breaking one to one reading and math instruction, speech-language therapy, occupational therapy, and a variety of adult education programs which prepare our students to live full and fulfilling lives in the community and workplace. Our programs are continually evolving based on the latest intervention research and best practice, and tailored to the individual learner’s strengths, interests and needs.

DSRF’s programs focus on three key areas: speech and language, reading and communication, and enhancing the life skills that will foster maximum independence. For details on our programs, click here.

general contact:

1409 Sperling Avenue
Burnaby, BC V5B 4J8

phone: 604-444-3773
fax: 604-431-9248
email: info@dsrf.org
website: www.dsrf.org

Multiple Sclerosis (MS) Society of Canada

The MS Society provides support and services to people who are:

Living with a diagnosis of MS or an MS allied disease
Waiting for a diagnosis with respect to MS or an MS allied disease
Close to a person with MS or an MS allied disease, such as family and friends
Caregivers to a person with MS or an allied MS disease
Healthcare professionals, employers, institutions and students

Services provided:

Information and referral
Support and self-help groups
Recreation, social and wellness programs
Conferences, workshops and education programs
Equipment and special assistance
Government relations and advocacy

general contact:

4720 Kingsway, Suite 1103, Metrotower II
Burnaby, BC V5H 4N2

phone: 604-689-3144
fax: 604-689-0377email: info.bc@mssociety.ca
website: https://mssociety.ca/

Pathways Serious Mental Illness Society

Pathways is a pioneering family-support organization, providing help for those who have relatives with mental illness. We offer personal support and information, education, awareness, and advocacy. Pathways’s work is based on a family peer-support model, where core activities such as the family support group, education course, and one-on-one support, are provided by trained family members – people who have “been through the mill” and can share their experience.

Pathways cover all serious mental illnesses – schizophrenia, depression, bipolar disorder, anxiety disorders (including obsessive-compulsive disorder, and borderline personality disorder. they serve the North Shore (North and West Vancouver), Bowen Island, and the Sea to Sky Corridor (Lions Bay, Squamish, Whistler, Pemberton).

general contact:

205-1865 Marine Drive
West Vancouver, BC V7V 1J7

phone: 604-926-0856
email: info@pathwayssmi.org
website: http://pathwayssmi.org/

PosAbilities

PosAbilities assist persons with developmental disabilities to lead meaningful and healthy lives by partnering with the community to provide a comprehensive range of person-centred services for individuals and the families who care for them.

general contact:

4664 Lougheed Hwy #240
Burnaby, BC V5C 5T5

phone: 604-299-4001
email: info@posAbilities.ca
website: https://posabilities.ca/

Spina Bifida and Hydrocephalus Association of BC (SBHABC)

Our mission is to improve the quality of life of all individuals with spina bifida and/or hydrocephalus and their families through awareness, education, and research. Services provided are camp subsidies, an equipment program, a Bursary program, a driver training program, a recreation Fund, and a clinic fund.

general contact:

4480 Oak St Vancouver, BC V6H 3V4

phone: 604-878-7000
fax:604-677-6608 email: info@sbhabc.org
website: www.sbhabc.org

Vancouver Brain Injury Association

Vancouver Brain Injury Association’s mission is to fill a devastating void for Vancouver and North Shore brain injury survivors by providing programs that are currently unavailable and to connect brain injury survivors, their families, and caregivers to resources that are available.

Services provided:

general contact:

145 Chadwick Ct, Suite 220-145
North Vancouver, BC V7M 3K1

phone: (604) 779-2472
email: info@vbia.ca
website: https://vbia.ca/

Vancouver Coastal Health, North Shore

Vancouver Coastal Health provides health care services through a network of hospitals, primary care clinics, community health centres and residential care homes. Search our health care services in Vancouver, Richmond, North and West Vancouver and along the Sea-to-Sky Highway, Sunshine Coast and BC’s Central Coast.

general contact:

3625 Banff Ct
North Vancouver, BC V7H 2Z8

phone: 604-904-6450
website: http://www.vch.ca/

Voice of the Cerebral Palsied of Greater Vancouver (VCP)

The VCP is a self-help support society formed in the firm belief that Cerebral Palsied (CP) adults are the only experts on their own needs and aspirations. The VCP is controlled and operated solely by adults with Cerebral Palsy and other birth defects. It is the only organization in B. C. which truly represents Cerebral Palsied people. The VCP was formed to provide a continuum of services and programs necessary to assist Cerebral Palsied individuals in developing the skills and confidence to assume a productive and meaningful role in society.

Our services:

Computer Services
Newsletter
Registry Program
Outreach
Job Development
Project Development
Housing Development

general contact:

2251 Kingsway
Vancouver, BC V5N 2T6

phone: 604-874-1741
fax: 604- 874-1746
email: vcpgv@vcn.bc.ca
website: www.vcpgv.vcn.bc.ca

housing

emergency housing

emergency shelters

Lookout’s shelters include 341 beds in nine shelters that serve Vancouver (both the Downtown Eastside and Central Vancouver), Surrey, the North Shore, Abbotsford and New Westminster. Lookout makes a concerted effort to focus on case plans and work with clients to find suitable housing options – a challenge given the lack of affordable housing in the Lower Mainland.

general contact:

North Shore Shelter (40 beds in North Vancouver)
705 West 2nd Street
North Vancouver, BC V7M 1E6

phone: 604-982-9126
email: nsshelter@lookoutsociety.ca
website: https://lookoutsociety.ca/

Magnolia House (Vancouver Coastal Health) Short Term Mental Health Facility

Magnolia House is a community-based mental health facility that provides short-term psychiatric emergency and crisis intervention. Our mandate is to provide rapid, urgent, voluntary, short stay, residential placement and mental health/psychiatric treatment for individuals with psychiatric diagnoses, and in crises. We also provide respite services as well as a safe, supportive environment where clients have the opportunity to discuss their current needs and problems.

Services are provided in a home-like setting with the least disruption to client’s life, occupation, and natural support networks. We provide information and referral to relevant community resources to enhance the client’s existing support systems. Stays typically do not exceed 10 working days. This program is operated by Vancouver Coastal Health’s North Shore Acute Psychiatric Services.

general contact:

720 East 17th Street
North Vancouver, BC V7L 2W8

phone: 604-984-2789
fax: 604-984-2629
website: http://www.vch.ca/locations-services/result?res_id=978

North Shore Crisis Services Society

North Shore Crisis Services Society is to promote a secure and abuse free environment for women and children.

Programs Include:

24 Hour Women’s Support Line: Contact SAGE House or talk to somebody 24 hours a day, 7 days a week – phone: 604-987-3374
Sage Transition Housing
Outreach Services
Homeless Prevention
Adolescent and Child Empowerment
Good Stuff Connection Clothing Program and Thrift Store

general contact:

154 West 3rd Street
North Vancouver, BC

phone: 604-987-3374
fax: 604-987-5396
email: sage@nscss.net
website: https://nscss.net/

North Shore Youth Safe House (Hollyburn Family Services)

North Shore Youth Safe House (NSYSH) provide unique services in response to existing and emerging community social needs on the North Shore.

Youth Safe House: If you or someone you know is a North Shore youth, aged 13-18, needing a safe place to stay, call our 24-hour toll-free line at 1-877-78-YOUTH (1-877-789-6884) to speak with someone who can help. The Safe House is staffed by caring and friendly youth workers 24 hours a day, 7 days a week. Using an Integrated Case Management approach skilled youth workers provide the community supports required to meet the complex needs of high-risk youth.

Other services include:

Victim Support Program
Seniors at Risk Housing
Youth Leaving Care
Youth Life Success
Youth Wired 4 Success

general contact:

104-267 West Esplanade
North Vancouver, BC V7M 1A5

phone: 604-924-8005
fax: 604-924-9265
website: https://society.hollyburn.ca/index.php

Lookout Society

Lookout Housing and Health Society provides non-judgmental, non-sectarian, services to adults who cope with a wide variety of challenges including mental illness, addictions, chronic health conditions (including HIV/AIDS), physical disabilities, social dysfunctions, legal concerns or more frequently a combination of issues. Currently, Lookout operates shelters, transitional, independent and permanent supportive housing, drop-in resource centres, outreach, and health services from our 32 sites in 11 municipalities.

general contact:

North Shore Housing Centre -705 West 2nd Street
North Vancouver, BC V7M 1E6

phone: 604-982-9126
fax: 604-982-9127
website: https://lookoutsociety.ca/

Dovercourt (Abstinence-based Living Residence)
1606 Lynn Valley Road
North Vancouver, BC V7J 2B4

phone: 604-770-0469
fax: 604-770-0712
email: dovercoord@lookoutsociety.ca

The Shelter and Street Help Line – 211

The Shelter and Street Help Line provides free, confidential phone service for information and referral regarding community resources related to homelessness, including shelter bed availability, meal services, financial assistance, medical assistance, mental health services, addiction programs, transition houses, advocacy and legal help, free and low-cost goods, and housing search assistance.

Shelter list for:

Lower Mainland http://shelters.bc211.ca/bc211shelters
Greater Victoria http://shelters.bc211.ca/bc211VictoriaShelters

general contact:

phone: 211 (no area code, just dial 2-1-1)

Seniors Homelessness Services (Hollyburn Family Services)

Seniors at Risk Housing – Hollyburn’s Seniors at Housing Risk Outreach Program provides assistance to seniors (over 55) that are homeless, or at risk of losing their homes. This includes seniors with complex needs around health, mental health, addictions, elder abuse, and financial management. Outreach workers are available to help find appropriate and affordable housing, fill out application forms, make connections to income supports, and provide referrals to mental health care or primary healthcare providers as needed.

Community Action Initiative – “Honoring Our Past, Nurturing Our Future” combines mentorship training, group development and a food cooperative based on intergenerational collaboration between seniors (55+) and youth (19-24). Funded by the Community Action Initiative, this program is a community based, collaborative project in partnership with Canadian Mental Health Association (North Shore branch), Squamish Nation, Tsleil-Waututh Nation, Capilano University and North Shore Neighborhood House.

general contact:

#300-10524 King George Blvd.
Surrey, BC V3T 2X2

phone: 604-496-7997
fax: 604-987-8122
website: https://society.hollyburn.ca/seniors_ar_housing.php

Seniors Services Society – Housing

Seniors Services Society provides information on housing options for seniors (60+). We are not a housing provider nor are we able to provide housing placements; however we have experienced and knowledgeable staff who can provide information that will help you to find appropriate housing. Seniors Services Society is the only non-profit society working specifically with seniors to assist them in finding appropriate housing.

general contact:

750 Carnarvon St,
New Westminster, BC V3M 1E7

phone: 604-520-6621
email: housing@seniorsservicessociety.ca
website: http://www.seniorsservicessociety.ca/hhome.htm

YWCA Emergency Housing Resources

Vi Fineday Family Shelter
Saint Elizabeth
Sheena’s Place
Powell Place Shelter for Women
Family Services of Greater Vancouver Safe House
Kate Booth House
Durrant Transition House

Ministry of Human Resources after hours line: 604-660-3194

Full guide: https://www.ywcavan.org/sites/default/files/resources/downloads/Emergency-Housing-Resources.pdf

general contact:

535 Hornby Street
Vancouver BC V6C 2E8

phone: 604-734-5722
fax: 604-879-7120
email: lrupert@ywcavan.org

family housing

BC Housing – Grant McNeil Place

Address:

Grant McNeil Place, 236 1st St. West
North Vancouver, BC V7M 1B4

Registry Code: 206
14 – One Bedrooms
63 – Two Bedrooms
One pet allowed

PDF: https://www.bchousing.org/publications/Zone-1-Seniors-and-Adults-with-Disabilities.pdf

general contact:

The Housing Registry
101-4555 Kingsway
Burnaby, BC V5H 4V8

office hours: Monday-Friday, 8:30 a.m. – 4:30 p.m.

Apply by calling 604-433-2218 or, from outside the Lower Mainland, 1-800-257-7756.

Bloom Group

The Bloom Group provides a home to over 200 people on fixed or low-incomes and at risk of homelessness. Our continuum of housing meets a diverse range of needs in the community. In addition to mental health and supportive housing, we provide affordable housing to almost 100 residents in the Downtown Eastside who live independently.

The View
Nicholson Tower
Somerville Place

The View contact: Coordinator | Nata Belcham at 604-558-7784 or nbelcham@thebloomgroup.org
apply: http://www.thebloomgroup.org/250powell/

Nicholson Tower contact: Coordinator | Jason Farrell at 604-558-5941 or jfarrell@thebloomgroup.org
apply: https://www.thebloomgroup.org/wp-content/uploads/2017/02/Nicholson-Tower-Application-Form.pdf

Somerville Place contact: Coordinator | Nata Belcham at 604-558-7784 or nbelcham@thebloomgroup.org
apply: https://www.thebloomgroup.org/wp-content/uploads/2018/06/Somerville-Place-Application-Form.pdf

general contact:

391 Powell Street
Vancouver, BC V6A 1G5

phone: 604-606-0300
fax: 604-606-0309
email: info@thebloomgroup.org
website: https://www.thebloomgroup.org/our-work/affordable-housing/

Cheshá7min-aw̓txw North Vancouver for Single Mothers and their Children

Cheshá7min-aw̓txw provides nine units of much-needed housing plus an amenity space for single mothers and their children. In addition to social housing, the site also includes a child care centre, grocery store, residential units and office spaces. Priority is given to North Vancouver residents.

Apply: https://ywcavan.org/programs/affordable-housing/housing-application

general contact:

phone: 604-734-5722
email: lrupert@ywcavan.org
website: https://www.ywcavan.org/programs/affordable-housing/ywca-housing-communities

Covenant House

Covenant House Vancouver provides love and hope to Vancouver’s homeless and at-risk street youth. We help young people aged 16 to 24 who have fled physical, emotional and sexual abuse; those who have been forced from their homes; and those who have aged out of foster care.

general contact:

326 West Pender Street
Vancouver, BC V6B 1T1

Crisis Program: 604-685-7474 or toll free at 1-877-685-7474
administration: 604-685-KIDS (5437)
Pender Street building: 604-647-4480
fax: 604-685-5324
email: info@covenanthousebc.org
website: https://www.covenanthousebc.org/

Elizabeth Fry Society of Greater Vancouver

EFry is a non-profit organization uniquely focused on delivering gender-specific support. The reasons for this are simple:

Women are primarily convicted of non-violent transgressions. There are not enough women in Canada’s prisons to financially merit equal access to the counselling, educational opportunities or transitional housing options available to men.
Gender plays a key role in women’s personal circumstances. Two-thirds of female inmates are parents and the vast majority are sole caregivers. Many struggle with addiction and mental illness. Virtually all live below the poverty line and some are homeless.

Our goal is to support criminalized and marginalized women, girls and children in achieving their potential. With the right support, we know females from difficult circumstances can transform their lives – and those of their families – for the better. Dignity, opportunity and equality are the gateway to a world of potential.

general contact:

402 E. Columbia Street
New Westminster, BC V3L 3X1

phone: 604-520-1166
fax: 604-520-1169
email: info@elizabethfry.com

Margaret Heights – Entre Nous Femmes Housing Society

Margaret Heights
1800 Rufus Drive
North Vancouver, BC V7J 3L7

We have a total of 19 suites.

9 – 2 Bedrooms
6 – 3 Bedrooms
4 – 4 Berooms

The waiting list for this building is anywhere from 1 – 2 years and sometimes longer for the larger suites.

To apply for all of our buildings please call BC Housing at 604-433-2218, or from outside the Lower Mainland at 1-800-257-7756, or contact by us by mail or in person at 101-4555 Kingsway, Burnaby, BC, V5H 4 V8. Please include the housing registry code on the application form.

general contact:

#21, 3550 S.E. Marine Drive
Vancouver, B.C. V5S 4R3

Office hours are Monday through Friday 8:30 a.m. – 4:30 p.m.

phone: 604-451-4412
fax: 604-451-4415

Mount Seymour Lions Housing Society

We operate three homes:

Lions Garey Ham Court
Lions Plaza
Lions Terrace

Addresses & Maps: http://www.mountseymourlions.org/housing/addresses-maps/
Description of Housing: http://www.mountseymourlions.org/housing/description-of-units/
Housing Application: http://www.mountseymourlions.org/housing/society/

tenant services and general inquiries:

#147 — 1300 Parkgate Ave
North Vancouver, BC V7H 2Y2

At this address

phone: 604-929-9499
fax: 604-929-9404
email: mslhs@telus.net

Saint Elizabeth

At Saint Elizabeth we provide a full range of integrated care solutions that creatively respond to client, community and health system needs across Canada.

Vancouver SE Health Office

555 W 12th Avenue, Suite 650 (West Tower)
Vancouver, BC V5Z 3X7

phone: 604-739-4300
fax: 604-430-1221
email: info@sehc.com

general contact:

toll free: 1-8660-786-0444
fax: 905-940-9934
email: communications@saintelizabeth.com
website: https://www.saintelizabeth.com/

Vi Fineday Family Shelter Society

Vi Fineday Family Shelter Society provides 24-hour emergency accommodation for families, single women, single parents (male or female) with their dependent children, and couples without children; 18 beds available in dorm-style bedrooms; not wheelchair accessible. Provides three meals and two snacks daily. Small lockers and bus tickets may be available, although there is no room for carts. A case manager helps clients with resources to find housing and employment; clients have access to internet, phones, and a fax. Zero tolerance for alcohol and drug use; must be clean two weeks prior to admission. Accepts referrals from other agencies and self-referrals. Funded by BC Housing.

general contact:

1906 15th Ave W,
Vancouver, BC V6J 2L3

phone: 604-736-2423
fax: 604-736-2330
email: viffss@vcn.bc.ca
website: http://vcn.bc.ca/viffss/

YWCA Vancouver Housing

YWCA operate ten supportive housing communities across Metro Vancouver to help you stabilize your life and connect with your community. There are YWCA housing communities in Vancouver, Surrey, Coquitlam and Langley.

apply and eligibility: https://www.ywcavan.org/programs/affordable-housing/how-apply-and-eligibility

general contact:

535 Hornby Street
Vancouver, BC V6C 2E8

phone: 604 734 5722
email: lrupert@ywcavan.org
website: https://www.ywcavan.org/programs/affordable-housing/ywca-housing-communities

Housing Search Assistance

Community Living BC Home Share

Home sharing is delivered throughout the province by a network of home sharing providers that are under direct contract with CLBC and by those under contract with qualified community-based agencies. Agencies that offer home sharing as part of an array of residential options are responsible for:

implementation of standards for home sharing
monitoring individual and program outcomes
operations and administration of services
recruitment, retention, and support of the home sharing network
crisis response
complaint resolution

CLBC generally enters into new direct contracts with home sharing providers only if there are no qualified home sharing agencies in the community or if an individual/family specifically requests that CLBC oversee the service.

general contact:

7th Floor, Airport Square
1200 – West 73rd Avenue
Vancouver, BC V6P 6G5

phone: 604-664-0101
toll free: 1-877-660-2522
fax: 604-664-0765
email: CLBCInfo@gov.bc.ca
website: http://www.communitylivingbc.ca/individuals-families/support-for-adults/home-sharing/home-sharing-agencies/

information services

information about conditions

Autism Society of British Columbia

AutismBC is a parent based and directed society that has worked to provide support to British Columbians affected by autism since 1975. We are a founding member of the Provincial and Territorial Council of Autism Canada (formerly Autism Society Canada and Autism Canada Foundation).

general contact:

3688 Cessna Drive
Richmond, BC V7B 1C7

phone: 604-434-0880
toll free: 1-888-437-0880
email: hello@autismbc.ca
website: https://www.autismbc.ca

Autism Community Training British Columbia (ACT BC)

Autism Community Training British Columbia (ACT BC) provides a wide-range of autism-related training to parents and professionals, mostly at Simon Fraser University’s Downtown Campus in Vancouver, Canada. We also web stream events and these are open to registrants internationally. We offer bursaries to parents and professionals, targeting low-income participants.

See our upcoming events here.

general contact:

204 – 2735 E Hastings St
Vancouver, BC V5K 1Z3

At this address

toll free: 1-866-939-5188
local: 604-205-5467
fax: 604-205-5345
email: info@actcommunity.ca
website: http://www.actcommunity.ca/

Children and Adults with Attention Deficit Disorders (CHADD)

Children and Adults with Attention Deficit Disorders (CHADD) is a charitable, volunteer-run organization that aims to help support, educate, and ultimately better the lives of individuals with Attention Deficit Hyperactivity Disorder (ADHD), and those who care for them. Chapters located in communities across Canada where support meetings are held regularly; also sponsors various workshops, presentations and conferences, distributing the latest breakthroughs and techniques in dealing with or managing ADHD.

general contact:

phone: 604-222-4043
email: chaddvan@gmail.com
website: www.vcn.bc.ca/chaddvan

Lower Mainland Down Syndrome Society

Lower Mainland Down Syndrome Society:

Supports parents and families
Educates our community (replace stigmas with understanding!)
Networks with other organizations and individuals
Lobbies for appropriate educational, vocational, and social opportunities

general contact:

#201-13281 72nd Ave
Surrey, BC V3W 2N5

phone: 604-591-2722
fax: 604-591-2730
email: lmdss@telus.net
website: www.lmdss.com/

general information

BC211

bc211 is a Vancouver-based non-profit organization that specializes in providing information and referral regarding community, government and social services in BC. Our help line services include 211, the Alcohol and Drug Information and Referral Service (ADIRS), the Problem Gambling Help Line, Victim Link BC, and the Youth Against Violence Line. Our phone service is 24/7, MULTILINGUAL.

See missing or incorrect information? | email: updates@bc211.ca

general contact:

phone: 211 (no area code)
TTY: 604 875-0885
website: http://redbookonline.bc211.ca/

BC Aboriginal Network on Disability Society

Services include:

Assistance in enrolling in the Registrar Disability Savings Plan (RDSP. Email the BCANDS Indigenous RDSP Navigator Program at rdsp1@bcands.bc.ca or call toll free 1-888-815-5511 ext. 204. or in the capital region at 250-381-7303 ext. 204.
BCANDS Persons with Disabilities (PWD) Client / BSDW Forms: http://www.bcands.bc.ca/bcands-persons-with-disabilities-pwd-program-2/
Disability Case Management Services: http://www.bcands.bc.ca/client-forms/bcands-client-service-request-form/

general contact:

#6 – 1610 Island Highway
Victoria, BC V9B 1H8

phone: 250-381-7303
toll free: 1-888-815 -5511
TTY: 250-381-7312
confidential fax: 250-381-7343
video conferencing I.P. address: 184.69.111.226
email: bcands@bcands.bc.ca
website: http://www.bcands.bc.ca/

The Green Book

The Green Book raises awareness of, and provides access to, essential services within the North Shore community. With more than 30 categories and over 600 community resources listed, the Green Book is the most comprehensive Directory the North Shore has to offer. Each listing contains information such as descriptions of services available, addresses, telephone and fax numbers, email addresses and websites. This allows you, your clients, and/or your customers to make informed decisions efficiently and effectively.

general contact:

201-935 Marine Drive
North Vancouver, BC V7P 1S3

At this address (at the top of the escalator, Cap Mall)

phone: 604-985-7138 email: nscr@nscr.bc.ca
website: http://www.nscr.bc.ca/information/searchgreen.html

Inclusion BC (formerly BC Association for Community Living)

The Inclusion BC provincial office provides support, education and advocacy where and when it’s needed, breaking down barriers and building communities that include people of all abilities.

What we do:

Provide individual advocacy and community referral support
Advocate at a systems level for policy change
Publish resources and host regional workshops and provincial conferences
Promote inclusion through public awareness initiatives and campaigns

general contact:

227 6th Street
New Westminster, BC V3L 3A5

phone: 604-777-9100
fax: 604-777-9394
toll free: 1-800-618-1119
email: info@bcacl.org
website: www.inclusionbc.org

Service BC

Service BC provides front line support for many of the hundreds of programs and services the provincial government offers to residents, businesses and visitors. The Service BC Contact Centre (Enquiry BC) can help you find what you need. Representatives are available Monday through Friday, 7:30am to 5:00pm (Pacific Time).

general contact:

phone: 604-660-2421
elsewhere in B.C.: 1-800-663-7867
outside B.C.: 604-660-2421
TDD: Vancouver: 604-775-0303 | elsewhere in BC: 1-800-661-8773
email orm: https://forms.gov.bc.ca/
website: https://www2.gov.bc.ca/gov/content/governments/organizational-structure/ministries-organizations/ministries/citizens-services/servicebc

Service Canada

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. We are committed to improving services for Canadians by working with partners to provide access to the full range of government services and benefits that Canadians want and need through the Internet, by telephone, in person or by mail.

general contact:

toll free: 1 800 O-Canada (1-800-622-6232) | Monday to Friday, 8:00 a.m. to 5:00 p.m., local time.
TTY: 1-800-926-9105
website: https://www.canada.ca/en/contact.html

information and referral services

BC211

See missing or incorrect information? | email: updates@bc211.ca

general contact:

phone: 211 (no area code)
TTY: 604-875-0885
website: h ttp://redbookonline.bc211.ca/

information about staying safe

Canadian Anti-Fraud Centre

The Canadian Anti-Fraud Centre (CAFC) is the central agency in Canada that collects information and criminal intelligence on such matters as mass marketing fraud (e.g., telemarketing), advance fee fraud (e.g., West African letters), Internet fraud and identification theft complaints.

Report an incident:

by phone
Toll Free: 1-888-495-8501
Hours of operation Monday-Friday 6:00 am – 1:45 pm

online CAFC Fraud Reporting System
Fraud can now be reported to the Canadian Anti-Fraud Centre (CAFC) through a new, easy to use, Fraud Reporting System (FRS).

website: http://www.antifraudcentre-centreantifraude.ca/index-eng.htm

Disability Alliance BC (formerly BC Coalition of People with Disabilities)

Disability Alliance BC’s mission is to support people, with all disabilities, to live with dignity, independence and as equal and full participants in the community. We champion issues impacting the lives of people with disabilities through our direct services, community partnerships, advocacy, research and publications.

Our programs include:

Emergency Preparedness
Violence Prevention
The Community and Residents Mentors Association (CARMA)
The Right Fit Pilot Project (RFPP)
Working for Change

We help with:

Applying for Disability Benefits
Filing income taxes
the RDSP and DTC

general contact:

456 W Broadway
Vancouver, BC V5Y 1R3

phone: 604-875-0188
fax: 604-875-9227
toll free: 1-800-663-1278
Advocacy Access: 604-872-1278
email: feedback@disabilityalliancebc.org
website: www.disabilityalliancebc.org

North Shore Community Response Network (CRN)

North Shore Community Response Network (CRN) offers support to adults who may be abused or neglected, and provides access to some new legal tools. As well there is a need for increased coordination at the community level, not only of responses to individuals who are abused or neglected, but also coordination in terms of working towards prevention over time.

The North Shore CRN is hosted by the North Shore Disability Resource Centre. The North Shore CRN prints materials about abuse and neglect in English, Farsi, and Chinese. For brochures or bookmarks please contact the Coordinator.

To ASK QUESTIONS about abuse, neglect and self-neglect: Please call the Seniors Abuse and Information Line (8am-8pm, multilingual) at 604-437-1940; or VictimLink (24/7, multilingual) at 1-800-563-0808.

To REPORT ABUSE, NEGLECT or SELF-NEGLECT: Please call the Abuse & Neglect Consultant at Vancouver Coastal Health – phone: 604-904-6173 or toll free: 1-877-REACT-99

For Financial Abuse call the Public Guardian and Trustee: 604-775-1007.

general contact:

North Shore: Coordinator | Kari Chambers, email: northshorecrn@gmail.com

BC Association of Community Response Networks
15008 – 26th Ave Surrey, BC V4P 3H5

At this address

fax: 604-531-9498
website: http://www.bccrns.ca/generated/homepage.php

Seniors One Stop Information Service

The Seniors’ One Stop Information Program is a community based non-profit service which supports the independence, dignity and health of the North Shore’s senior population by providing seniors, their families, friends and service providers access to a wide range of public and private resources.

Our services include:

Provide information in a confidential manner on services and programs for seniors
Speak with seniors, their families, friends and service providers over the phone or in our office
Produce the Seniors Directory annually both in print and on our website
Stock an inventory of pamphlets and information sheets about services for seniors both in the office and in the community
Assist seniors with some application forms

general contact:

North Shore Community Resources (top of the escalator, 2nd floor, Capilano Mall)
935 Marine Drive
North Vancouver, BC V7P 1S3

phone: 604-983-3303
email: sosvolunteer@nscr.bc.ca
website: www.nscr.bc.ca/information/senior.html

VictimLINK BC

VictimLink BC is a toll-free, confidential, multilingual telephone service available across BCand Yukon 24 hours a day, 7 days a week at 1-800-563-0808. It provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.

VictimLink BC provides service in more than 110 languages, including 17 North American aboriginal languages.

general contact:

phone: 1-800-563-0808
TTY at 604-875-0885
to call collect, please call the Telus Relay Service at 711
text: 604-836-6381
email: victimLinkBC@bc211.ca
website: www.victimlinkbc.ca

legal assistance

Access Pro Bono Society of British Columbia

Access Pro Bono Society offers several programs serving the critical legal needs of BC’s individuals and non-profit organizations of limited means, ranging from summary legal advice clinics to full legal representation services.

general contact:

300 – 845 Cambie Street
Vancouver, BC V6B 4Z9

phone: 604.482.3195
clinics: 604-878-7400
fax: 604.893.8934
email: help@accessprobono.ca
website: http://www.accessprobono.ca/

Canadian Human Rights Commission

In Canada, you have the right to live free from discrimination. Human rights laws protect people in Canada from discrimination based on grounds such as race, sex, religion or disability. Anyone who works for or receives services from a business or organization that is regulated by the federal government can make a complaint.

Make a complaint: click here
How to file a complaint: click here
Complaint FAQ: click here

general contact:

toll free: 1-888-214-1090
TTY: 1-888-643-3304
fax: 613-996-9661
website: https://www.chrc-ccdp.gc.ca/eng

Community Integration Services Society

Community Integration Services Society offers a wide range of day program services for adults living with disabilities. We aim to maximize the independence of each of our consumers by developing programs that include various levels of life skills training, education, community involvement, and social activities.

Programs for North Vancouver include:

general contact:

North Vancouver Office
Suite 104 277 Mountain Highway
North Vancouver, BC V7J 3T6

phone: 604-986-1511
fax: 604-986-4455
email: oadmin@gociss.org / humanresources@gociss.org
website: http://www.gociss.org/

Dial-A-Law

Dial-A-Law is a library of legal information prepared by lawyers. It offers general information on a variety of topics on law in British Columbia. Dial-A-Law is a free service that is available in English, Chinese and Punjabi by telephone and on the Internet. Dial-A-Law is funded by the Law Foundation of British Columbia and is operated by the Canadian Bar Association British Columbia Branch (CBABC).

Dial-A-Law is available 24 hours a day, 7 days a week. Call Dial-A-Law if you:

think you may have a legal problem and want practical information on the law involved,
want to find out about your legal rights and responsibilities, or
want to learn more about the law and the legal system in BC

general contact:

phone: 604-687-4680
toll free (BC): 1-800-565-5297 (604-687-4680 in the Lower Mainland)
website: https://www.cbabc.org/For-the-Public/Dial-A-Law

Lawyer Referral Service

The Lawyer Referral Service (LRS) is funded by the Law Foundation of British Columbia and operated by the Canadian Bar Association British Columbia Branch (CBABC). The LRS program enables the public to access lawyers and provides the opportunity to have a consultation with a lawyer for up to 30 minutes for a fee of $25 plus taxes.

845 Cambie St Vancouver, BC V6B 5T3

general contact:

phone: 604-687-3221
toll free (BC): 1-800-663-1919
fax: 604-669-9601 or 1-877-669-9601
advertising email: lawyerreferral[at]accessprobono.ca
website: www.cba.org/BC/Public_Media/main/lawyer_referral.aspx

STAGE (Supportive Transition Adult Group Education)

STAGE is a transition service for young adults that facilitates growth and independence in educational, vocational and social skills after completing high school.

This program is designed for individuals with disabilities who want to improve academic, work and life skills and will transition out of the service within 1-4 years to access other educational or employment related services and opportunities. This service is best suited to those who wish to further their independence through community-based activities and do not require one to one assistance.

When: Monday to Thursday 9:00 am – 4:00 pm, Friday 9:00 am – 1:00 pm
Who: 18 – 24 yrs

To apply to the STAGE Program you must first call Community Living British Columbia (CLBC) at 604-981-0321 and speak to a Facilitator. The Facilitator will assist you with developing a plan and if appropriate will make a referral to the program on your behalf.

general contact:

phone: 604-984-6568
email: g.kopperson@nsdrc.org
website: http://nsdrc.org/community-based-services/#stage

Tenants Rights Action Coalition (TRAC)

Tenants Rights Action Coalition promotes the legal protection of residential tenants across British Columbia by providing information, education, support and research on residential tenancy matters. TRAC provides legal education and information through our website, Tenant Infoline, online course, social media, multilingual resources and legal workshops. For eligible clients, TRAC offers direct advocacy by negotiating resolutions with problem landlords or providing representation at Residential Tenancy Branch dispute resolution hearings.

general contact:

phone: 604-255-0546
toll free: 1-800-665-1185
website: http://www.tenants.bc.ca

recreation

Access 2 Entertainment Program

Access 2 Entertainment Program is for people of all ages and types of permanent disabilities who require the assistance of a support person at hundreds of participating entertainment, cultural and recreational venues across Canada. A support person is an adult who accompanies a person with a permanent disability to assist with services that are not provided by the employees at the participating venue, such as assistance with eating, administering medication, communication and use of the facilities.

To apply, click here.

general contact:

toll free: 1-877-376-6362
email: access2card@easterseals.ca
website: http://www.access2card.ca/

BC Camping Association

The British Columbia Camps Association is a governing body that facilitates and promotes an in-depth accreditation process, informs and educates its membership of camping professionals, and advocates the benefits of accredited camps to parents and the BC public.

Find a Camp Dictionary here.

general contact:

3302 Senkler Rd
Belcarra, BC V3H 4S3

phone: 604-931-6449
website: http://www.bccamping.org/

BC Mobility Opportunities Society

BC Mobility Opportunities Society empowers and inspires people with physical disabilities to re-imagine what is possible through the provision of wilderness access opportunities. British Columbia Mobility Opportunities Society (BCMOS) was formed to make the Vancouver outdoors more accessible, which we do through our hiking and paddling programs.

general contact:

Suite 318 – 425 Carrall Street
Vancouver, BC V6B 6E3

phone: 604-688-6464
email: shunter@disabilityfoundation.org
website: http://www.bcmos.org/

BC Wheelchair Sports Association (BCWSA)

BCWSA supports the growth and development of four member and two associate member sports: wheelchair athletics (track, field and throws), wheelchair basketball (through BC Wheelchair Basketball Society), wheelchair rugby, wheelchair tennis, and target sports. Each of these is played by athletes from the casual beginner level all the way to the elite level. Whether weekend recreation or organised competitions are your interest, there are many opportunities for everyone to get involved.

general contact:

780 SW Marine Drive
Vancouver, BC V6P 5Y7

phone: 604-333-3520
fax: 604-326-1229
toll free: 1-877-737-3090
email: info@bcwheelchairsports.com
website: h ttps://www.bcwheelchairsports.com/

ConnecTra

ConnecTra helps people with disabilities to connect to their communities. ConnecTra offers The Employment Mentorship Support Project (EMSP).

From more information please contact your local Community Connector at ConnecTra.

North and West Vancouver: Community Connector | Louisa Bridgman – Louisa.bridgman@gmail.com or 604-417-1765

general contact:

Suite 318 – 425 Carrall Street
Vancouver, BC V6B 6E3

phone: 604-688-6464 ext. 115
email: info@connectra.org website: http://www.connectra.org/

Disabled Independent Gardeners’ Association

The Disabled Independent Gardeners Association (DIGA) provides opportunities for people with physical disabilities to actively participate in gardening. Members work with volunteers to actively participate in designing and tending to gardens.

general contact:

318 – 425 Carrall Street
Vancouver, BC V6B 6E3

phone:604-688-6464
email: diga@disabilityfoundation.org
website: http://digabc.org/

Disabled Sailing Association of BC

The Disabled Sailing Association of BC provides people with disabilities the opportunity to leave their restrictions behind and become active participants in an exciting outdoor sport.

Lower Mainland Sailing Chapter
Jericho Sailing Centre
1300 Discovery Street,
Vancouver, BC V6R 4K5

general contact:

Suite A304, 770 Pacific Boulevard South
Plaza of Nations Vancouver, BC V6B 5E7

phone: (604) 688-6463
book: (604) 222-3003
fax: 604-688-6463
email: sailing@disabledsailingbc.org
website: http://www.disabledsailingbc.org/

Leisure Access Card – West Vancouver

If you are a person with a disability, the Leisure Access Card makes it easier for your to use our programs and services with support. You can also meet with a district staff person to discuss adaptations or ideas for making your experience with us better. The application is mandatory for participants over the age of seven who use our facilities more than once with a support worker.

To apply, click here.

general contact:

750 17th St
West Vancouver, BC V5Y 1Z4

phone: 604-925-7279
email: info@westvancouver.ca
website: http://westvancouver.ca/widgets/leisure-access-card

North Vancouver Recreation Commission

North Vancouver Recreation Commission’s mission is to build healthy individuals, families and communities and we know that recreation and culture are vital to the overall health, wellness and creativity of our community. That’s why we provide and facilitate quality municipal recreation and culture programs, services and events that enhance the quality of life for all North Vancouver residents.

Learn more about our services: click here.

general contact:

Administration Office
851 W Queens Road
North Vancouver, BC V7N 2L3

phone: 604-987-Play (7529)
email: najakm@nvrc.ca
website: www.northvanrec.com

Pacific Riding for Developing Abilities (PRDA)

Pacific Riding for Developing Abilities was established in 1973 to provide therapeutic horseback riding to individuals with physical, cognitive and emotional disabilities. For over 44 years, we’ve been giving youth and adults with varying disabilities the chance to bond with horses, make lasting friendships, have fun, and receive therapy at the same time. PRDA provides a caring and welcoming environment, and we pride ourselves on being a safe place for people to experience new things. We want our riders to feel like they can challenge themselves knowing that there is a strong support system in place for them should they require help.

See our staff and all the horses: click here.

general contact:

1088–208th Street
Langley, BC V2Z 1T4

phone: 604-530-8717
fax: 604-530-8617
email: mklassen@prda.ca
website: www.prda.ca

Real Talk

Real Talk creates a safe space to have honest conversations about dating, love, relationships and sex for everyone. We are a sexual health initiative aimed at people with cognitive disabilities and their supporters. We host educational/social events where people can have open, honest conversations about dating, love, relationships, and sex. Events happen in and around the Lower Mainland area.

general contact:

event page: h ttp://real-talk.org/events/2018-11/
question or feedback: http://real-talk.org/about/contact-us/
website: http://real-talk.org/

Richmond Therapeutic Equestrian Society

Richmond Therapeutic Riding Association provides Therapeutic Riding for people, primarily children and youth with disabilities. We offer several sessions of lessons throughout the calendar year.

general contact:

13671 No.3 Road
Richmond, BC V7A 1X7

phone: 604-241-7837
email: info@richmondtherapeuticriding.com
website: http://www.rtesrichmond.com/

Special Olympics BC

Special Olympics BC is dedicated to enriching the lives of individuals with intellectual disabilities through sport. Through the power and joy of sports, people with intellectual disabilities discover new strengths and abilities, skills and success. Special Olympics athletes find joy, confidence, and fulfillment – on the playing field and in life.

general contact:

3701 Hastings St., Unit 210
Burnaby, BC V5C 2H6

phone: 604-737-3078 toll free: 1-888-854-2276
fax: 604-737-3080
email: info@specialolympics.bc.ca
website: h ttps://www.specialolympics.ca/british-columbia

SportAbility

SportAbility is a multi-sport society that ensures and facilitates opportunities in physical activity and sport. We enable all British Columbians who have a physical disability to enhance their quality of life by being active in their community and beyond. portAbility has a number of sports programs for athletes with physical disabilities. These sports include 7-A-Side Soccer, Power Soccer, Sledge Hockey, and Boccia.

general contact:

780 SW Marine Drive
Vancouver BC V6P 5Y7

phone: 604-324-1411
email: info@sportabilitybc.ca
website: http://sportabilitybc.ca/

Jade Werger – Sport Development Coordinator
email: jadewerger@sportabilitybc.ca

Theatre Terrific

Theatre Terrific pioneers inclusive opportunities for artists of all abilities to develop performance skills and collaborate in the production of theatrical works. Through its work, Theatre Terrific challenges audiences to be open to the impact of thought provoking art. Theatre Terrific pioneers inclusive opportunities for artists of all abilities to develop performance skills and collaborate in the production of theatrical works. Through its work, Theatre Terrific challenges audiences to be open to the impact of thought provoking art.

general contact:

The Woodwards Building
Suite #430 – 111 West Hastings Street
Vancouver, BC V6B 1H4

phone: 604-222-4020
fax: 604-669-2662
general inquires: info@theatreterrific.ca
Artistic Director: susanna@theatreterrific.ca
website: https://www.theatreterrific.ca/

Valley Therapeutic Equestrian Association (VTEA)

Valley Therapeutic Equestrian Association (VTEA) is a registered volunteer-based charity that provides medically-approved therapeutic horseback riding and hippotherapy treatments for children and adults of varying abilities. Since 1983, the goal of VTEA has been to enhance the quality of life for our riders by improving their physical, mental, and emotional well being with the help of our empathetic and gentle horses. The riders find they can interact with their environment in new, powerful, and inspiring ways.

general contact:

3330 256th Street
Langley, BC V4W 1Y4

phone: 604-857-1267
email: info@vtea.ca
website: http://www.vtea.ca/vtea_wp/

Vancouver Adaptive Snow Sports (VASS)

Vancouver Adaptive Snow Sports (VASS) runs skiing and snowboarding programs for persons with a disability at Grouse, Seymour and Cypress Mountains. VASS makes the mountain experience accessible to all. VASS is a registered non-profit society (89254 2168 RR0001), operated by a dedicated group of volunteers, which includes an active Board of Directors, program coordinators, instructors and administrators.

general contact:

Suite 322, 125A-1030 Denman Street
Vancouver, BC V6G 2M6

phone: 604-646-VASS (8277)
email: info@vass.ca
website: www.vass.ca

Water Wheelchairs & Mobi-Mats – City of Vancouver

Water Wheelchairs and Mobi-Mats makes the city’s most popular beaches and watering holes more accessible to people with mobility challenges, allowing all Vancouverites the chance to enjoy the sunshine this year.

Ten new floating wheelchairs will provide safe entry to the ocean with the help of an attendant and be available around the city as of June 1. In addition, last week at Kitsilano Beach, the park board installed Mobi-Mats — a non-slip beach access pathway, the first of which rolled out at English Bay last summer, according to the Vancouver Park Board.

general contact:

phone: 604-873-7000
email: access.services@vancouver.ca
website: h ttp://vancouver.ca/parks-recreation-culture/accessible-beaches.aspx

Zajac Ranch

The Zajac Ranch provides camp experiences that empower children of all abilities to participate, foster the development of life-long skills and independence and create lasting opportunities for friendship and fulfillment. Including Water Sports, Petting Zoo, Gymnasium, Amphitheatre, Organic Garden, Equestrian Center, Swimming Pool, Climbing Wall, Canoeing and Kayaking, Archery Area, High Ropes Alpine Challenge Course and Low Ropes Team Development Course. Activities are designed to be accessible for children of all abilities, ages 7 to 21 years. Referral by physician or health organization. Fee for program but some financial assistance may be available

general contact:

300–2006 West 10th Avenue
Vancouver, BC V6J 2B3

phone: 604-739-0444
fax: 604-739-0441
email: info@zajacranch.com
website: www.zajacranch.com

safety and abuse prevention

24 Hour Women’s Support Line: 604-987-3374

For immediate support and information, call our Women’s 24-Hour Support Line. Free and confidential. Run by the North Shore Crisis Service Society.

24-Hour Women’s Support Line: 604-987-3374
website: https://nscss.net/

Public Guardian and Trustee

The Public Guardian and Trustee (PGT) provides services to clients through three broad operational program areas: Child and Youth Services; Services to Adults; and Estate and Personal Trust Services. These programs are in turn supported by Client Finance and Administrative Services; Corporate Projects and Strategic Operations; and Legal Services. The Executive Office provides overall direction and coordination.

Child and Youth Services: Click Here
Services to Adults: Click Here
Estate and Personal Trust Services: Click Here

general contact:

700-808 West Hastings Street
Vancouver, BC V6C 3L3

phone: 604-660-4444
fax: 604-660-0374 email: Click Here
website: www.trustee.bc.ca

ReAct Adult Protection Program

ReAct Adult Protection Program receive reports, provide consultation and coordinate responses to adults who are abused, neglected and self-neglected and are unable to seek support and assistance on their own due to:

Physical restraint
Physical handicap that limits their ability to seek help, or
An illness, disease, injury or other conditions that affect their ability to make decisions about the abuse or neglect.

To download our brochure, click here.

general contact:

#160 2121 Marine Drive – 3rd floor
West Vancouver, BC V7V 4Y2

phone: 604-904-6173 or 1-877-REACT-99 or 1-877-732-2899
fax: 604-904-6179
email: react@vch.ca
website: http://www.vch.ca/locations-services/result?res_id=1238

Seniors First BC (formerly known as BC Centre for Elder Advocacy & Support)

The Seniors Abuse and Information Line (SAIL) is a toll-free telephone line which is staffed 7 days a week (excluding holidays), 8am to 8pm.

SAIL is a safe place for older adults, and those who care about them, to talk to someone about situations where they feel they are being abused or mistreated, or to receive information about elder abuse prevention.

Our services include:

general contact:

#150-900 Howe Street
Vancouver, BC V6Z 2M4

phone: 604-688-1927 (Vancouver) fax: 604-437-1929
email: info@seniorsfirstbc.ca
website: http://seniorsfirstbc.ca/

SAIL – Seniors Abuse and Information Line
Language interpretation available: 9:00 am to 4:00 pm, Monday to Friday

phone: 604-437-1940
toll free: 1-866-437-1940
TTY: 604-428-3359 | 1-855-306-1443 (toll free)

suicide / crisis line: 604-872-3311 or 1-800-784-2433

Help is available! We are here to listen, here to help – 24 hours a day, 7 days a week.

Contacts:

Anywhere in BC 1-800-SUICIDE: 1-800-784-2433
Mental Health Support Line: 310-6789
Vancouver: 604-872-3311
Sunshine Coast/Sea to Sky: 1-866-661-3311
TTY: 1-866-872-0113
Seniors Distress Line: 604-872-1234
Online Chat Service for Youth:www.YouthInBC.com (Noon to 1am)
Online Chat Service for Adults: www.CrisisCentreChat.ca (Noon to 1am)

Suicide/Crisis Line 604-872-3311 or 1-800-784-2433

website: https://crisiscentre.bc.ca/get-help/

Vancouver Coastal Health (Report Adult Abuse & Neglect)

Vancouver Coastal Health has designated responders throughout service delivery areas including: Richmond, Vancouver, North Shore, Sea to Sky, Sunshine Coast, Powell River and Central Coast.

general contact:

3625 Banff Ct
North Vancouver, BC V7H 2Z8

phone: 1-877-REACT-99 (1-877-732-2899) or 604-904-6175
email: react@vch.ca
website: h ttp://www.vch.ca/locations-services/directory-sub-pages/report-adult-abuse-neglect

therapy

Art Therapy

Vancouver Art Therapy Institute

The Vancouver Art Therapy Institute (VATI) offers a variety of ongoing support clinics and art therapy workshops:

Monthly supervision groups for professional art therapists: We welcome you to join us for clinical support and the opportunity to connect with other professionals in the field. Groups are limited to 6 participants and engage both art making and discussion to work with issues related to professional practice. For more information, click here.

Free Individual Art Therapy ($10 materials fee): VATI offers an onsite art therapy clinic staffed by students from both of our programs. Students receive weekly supervision by our registered clinical supervisors. For more information: click here.

general contact:

1575 Johnston Street (Granville Island)
Vancouver, BC V6H 3R9

phone: 604-681-8284
fax: 604-331-8262
email: info@vati.bc.ca
website: http://www.vati.bc.ca/

Audiology and Speech Therapy

BC Association of Speech / Language Pathologists and Audiologists

Speech and Hearing BC believes in the importance of providing treatment to individuals of all ages who may experience problems with their speech, language, hearing, voice, swallowing, stuttering, or social communication. We provide educational resources for those wishing to find out more about a wide range of speech-language and hearing disorders, and support advocacy efforts for continued access to these services.

We can connect people who have communication disorders with highly trained, certified professionals across BC who can help. To find a professional, click here.

general contact:

402-1755 West Broadway
Vancouver, BC V6K 4L9

phone: 604-420-2222
toll free: 1-877-BCASLPA (222-7572)
fax: 604-736-5606
email: janet@speechandhearingbc.ca (Janet Campbell, Operations Manager)
website: https://speechandhearingbc.ca

Vancouver Coastal Health – Audiology Services

Vancouver Coastal Health’s program offers comprehensive hearing services for the following North and West Vancouver residents: children age 0-19 years and developmentally delayed adults. We are also a clinical practicum setting for graduate students from the University of British Columbia.

For a referral for hearing services, click here.

general contact:

132 West Esplanade Avenue
North Vancouver, BC V7M 1A2

phone: (604) 983-6700
fax: (604) 983-6839
email: feedback@vch.ca
website: http://www.vch.ca/locations-services/result?res_id=745

Music Therapy

Music Therapy Association of BC

Music Therapy Association of BC’s mission is to promote excellence in music therapy practice, research, education and development, to further the awareness of music therapy in British Columbia and across Canada. Music therapy research and clinical practice have proven to be effective with people of all ages and abilities. Whether a person’s challenges are physical, emotional, spiritual or psychological, music therapy can address a person’s needs.

To find a Music Therapist, click here.

general contact:

2055 Purcell Way
North Vancouver, BC V7J 3H5

phone: 604-924-0046 (voicemail only)
toll free: 1-800-424-0556 (Canada and USA)
fax: 604.983.7559
email: info@mtabc.com
website: www.mtabc.com

Occupational and Physiotherapy

Physiotherapy Association of BC

The Physiotherapy Association of British Columbia leads the physiotherapy profession by fostering excellence in practice, continuing education and advocacy. Together, we inspire healthy lifestyles.

To find a Physio: click here.

For access, fees, and coverage for physiotherapy in BC: click here.

general contact:

#402 – 1755 W Broadway
Vancouver, BC V6J 4S5

phone: 1-604-736-5130
toll free: 1-888-330-3999
fax: 1-604-736-5606
email: info@bcphysio.org
website: https://bcphysio.org/

transition services

high school and transition services

The Advocate for Service Quality

The Advocate for Service Quality (OASQ) helps government to better support people with an intellectual disability.

The Advocate for Service Quality helps government better support:

Adults with a developmental disability (this includes Autism Spectrum Disorder and Fetal Alcohol Spectrum Disorder)
Teens with a developmental disability who are almost an adult
Teens with special needs
Family members and others who support a person with a developmental disability

The OASQ may act as a neutral third party with you, your family and service providers. We’ll help solve problems and find solutions to concerns and complaints.

general contact:

phone: 604-775-1238
TDD: 604-775-0303
email: ASQ@gov.bc.ca
website: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/supports-services/advocate-for-service-quality

Community Living BC

Community Living BC (CLBC) works in collaboration with youth and their families and other government organizations and ministries to support youth transitioning to adulthood. For some youth, transition planning includes applying for CLBC adult services. CLBC provides a range of community living supports and services to eligible adults to assist them to live as fully and independently as possible in the community.

CLBC has a youth transition support policy that describes CLBC’s role for assisting youth and their families before a youth turns 19. This information sheet answers some common questions about CLBC’s role for supporting youth transitions.

general contact:

North Shore/Howe Sound Office
#210–1200 Lynn Valley Road
North Vancouver, BC V7J 2A2

phone: 604-981-0321
general inquiries: northvancouver@communitylivingbc.ca
website: http://www.communitylivingbc.ca/

Ministry for Children and Family Development

Featured services:

Protecting Children: It is your duty to report child abuse. Learn more about child protection services in B.C.
Child & Youth Mental Health: Community-based, specialized mental health services to support children with mental health challenges and their families.
Youth & Family Services: Sometimes families can benefit from a little extra help. Learn more about how to engage with youth, find specialized support for important transitions, and access useful services to help keep your family together during challenging times.

general contact:

304-221 West Esplanade,
North Vancouver, BC V7M 3J3

TDD: 604 775-0303
general inquiries: 1-877-387-7027
media inquiries: 250-356-1639
email: mcf.info@gov.bc.ca
fax: 250-356-3007
website: https://www2.gov.bc.ca/gov/content/governments/organizational-structure/ministries-organizations/ministries/children-and-family-development/ministry-contact

Ministry of Social Development & Poverty Reduction – Transition Planning for Youth & Young Adults

If you’re a young person with a developmental disability, moving to adulthood can be a challenge. If you’re the parent, guardian, or caregiver of a young person with a developmental disability, helping them move towards adulthood can be just as challenging. A Navigator can help you and your family with this transition. Services to Adults with Developmental Disabilities (STADD) will help.

general contact:

phone: 1-855-356-5609
TDD: 604-775-0303
website: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/transition-planning-for-youth-young-adults

North Vancouver School District

The North Vancouver School District provides comprehensive educational programs to meet the diverse needs of students. In addition to the required program defined by the Ministry of Education, the School District has a rich array of specialty programs and services.

Inclusive Education: The North Vancouver School District is committed to the philosophy of inclusion which is founded on the belief that all students should be educated in neighbourhood schools, in regular classrooms and in age appropriate settings to the maximum extent possible. Providing programs and services within neighbourhood schools will require layers of support including curricular adaptations to instructional practice that will meet the needs of the individual.

For the full list of programs and services, click here.
For a school directory, click here.

general contact:

2121 Lonsdale Avenue
North Vancouver, BC V7M 2K6

phone: 604.903.3444
fax: 604.903.3445
email: info@sd44.ca
website: https://www.sd44.ca/Pages/default.aspx

transition planning for youth and young adults

Aged Out: The Adoptive Families Association of BC

The Adoptive Families Association of BC is dedicated to supporting youth in and from government care, adoptees, and adoptive families across British Columbia. We offer youth bursaries as well as programs like AgedOut.com. This program gives youth a place to be heard, feel supported, and develop life skills. We also promote awareness of the thousands of BC kids and youth in the care of the Ministry of Children and Family Development, hundreds of whom are waiting for a family. We provide province-wide information, support, and education to parents who are thinking about adopting, or who have already adopted.

Aged Out: was developed by the Adoptive Families Association of BC in partnership with the Ministry of Children and Family Development for young adults who were in government care in BC. It’s an up-to-date warehouse of information on resources and services available to young adults and a learning tool to help people feel empowered as they leave care. Access the site here.

general contact:

#200-7342 Winston Street
Burnaby, BC V5A 2G9

phone: 1-877-ADOPT-07 (1-877-236-7807)
email: info@bcadoption.com
website: http://www.bcadoption.com/

Services to Adults with Developmental Disabilities (STAND)

Services to Adults with Developmental Disabilities (STADD) is a partnership among;

Ministry of Children and Family Development (MCFD)
Ministry of Social Development and Poverty Reduction (SDPR)
Schools and school districts
Delegated Aboriginal Agencies (DAAs)
Community Living BC (CLBC)
WorkBC Employment Service Centres
Ministry of Advanced Education, Skills and Training (AEST)
Health Authorities
Public Guardian and Trustee
Various other community organizations.

A Navigator can help you plan for the future and on your journey to becoming an adult. Find a Navigators are available in 140 communities throughout B.C.

general contact:

phone: 604-660-2421
toll free (BC): 1-800-663-7867
outside B.C.: 604-660-2421
TDD: Vancouver: 604-775-0303 | elsewhere in BC: 1-800-661-8773
website: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/transition-planning-for-youth-young-adults

Transportation and Travel

Access To Travel (Government of Canada)

The Access to Travel (ATT) website, your accessible travel information source, provides information on accessible transportation and travel across Canada with the aim of making accessible travel an easier and more enjoyable experience for Canadians with disabilities and seniors, as well as for their families and caregivers. The website includes information on transportation between Canadian cities by air, rail, ferry and intercity bus; local transportation; accessibility of airport terminals; provincial tourism; service standards, and much more.

general contact:

phone: 1-800-665-6478 toll-free: 1-800-665-6478
TTY: 1-800-823-3823
fax: 613-990-1719
website: http://www.accesstotravel.gc.ca/1.aspx?lang=en

Accessible Travel

Spinal Cord Injury BC’s new resources will help you plan your trip so that you get the most out of your travel experience–regardless of your level of ability. Their advice was collected from a panel of travelers who have collectively explored every single continent over several decades in their wheelchairs!

Resources:

general contact:

780 SW Marine Drive,
Vancouver, BC V6P 5Y7

phone: 604-324-3611
fax: 604-326-1229
email: info@sci-bc.ca
website: http://sci-bc.ca/travel/

BC Ferries

Accessibility at BC Ferries: Persons with disabilities who will require special assistance, in the event of an emergency, are asked to advise the ticket agent on arrival at the terminal. Once you have boarded the vessel please discuss your specific needs with the Chief Steward or request to speak with the ship’s First Officer. BC Ferries provides a variety of services for persons with disabilities to ensure a safe and comfortable journey for our passengers.

BC Residents Fare – Permanent Disability: Discount fares are available for residents of British Columbia who have a permanent disability (this applies to passenger fares only). To receive the discounted fare you must apply for a BC Ferries Disabled Status Identification (DSI) Card, which you will present to the Ticket Agent when you arrive at the terminal.

Download the Disabled Status Identification Application and submit it to BC Ferries at:

Suite 500, 1321 Blanshard Street
Victoria, BC V8W 0B6
Attention: Customer Service Support

All DSI card holders must present government issued photo identification to receive the discounted rate. If you would prefer to have your old card updated with a photograph, give us a call for assistance at 1-888-BCFERRY (223-3779). Disabled Status Cards have a five year expiry. Customers wishing to renew their card can do so by reapplying using the form.

Please note: If the above documentation is not provided at the ticket booth you will be charged the regular fare.

Personal Assistance: BC Ferries staff are available to answer any questions you might have and familiarize customers with the available amenities. Customers who require personal assistance while onboard our ships, are asked to travel with a companion who is able to provide the personal assistance required. If you have any questions about what assistance we can provide please call 1 888 BCFERRY (223-3779).

Accessible Services Within BC Ferries:

AEDs: Each vessel has designated crew members trained in the use of Automatic External Defibrillators..
Cabins: BC Ferries’ vessels serving the Port Hardy-Prince Rupert, and Prince Rupert-Haida Gwaii (formerly Queen Charlotte Islands) routes have a limited number of adapted cabins designed to meet the accessibility requirements of persons with disabilities. Customers who use wheelchairs, or who have mobility disabilities, are permitted to reserve the Adapted Cabin in advance.
Service Animals: Service animals are permitted in our terminals and onboard our ships. Grass areas are available at most terminals. We appreciate you helping us keep our terminals clean by cleaning up after your service animal.
Wheelchairs: We have a limited number of manual wheelchairs at our Metro Vancouver to Vancouver Island and Sunshine Coast terminals and onboard our larger vessels, available to customers travelling without a vehicle. Reservations are required. Please call 1 888 BCFERRY (223-3779) at least 24 hours in advance of your travels to reserve a wheelchair or arrange assistance.

If you are travelling through one of our Gulf Island or Northern terminals and require assistance please give us a call at least 48 hours in advance of your travels at 1 888 BCFERRY (223-3779) to see how we can assist you. Customers travelling without a vehicle, using our wheelchair assistance program, will need to check their baggage in advance of being assisted to the pre-board lounge or to the ship.

Joint Committee on Accessibility: BC Ferries is committed to improving accessibility. There is a joint committee with representatives from various organizations for persons with special needs to better understand how BC Ferries can improve service for our customers with disabilities. The purpose of this committee is to review accessibility issues at BC Ferries and institute procedural and structural changes to improve accessibility. While vessel modifications are often restricted by the age and physical structure as well as financial considerations, our new ferries are being built with barrier-free transportation in mind.

Questions: Any questions, or comments, regarding accessibility with BC Ferries can be directed to the knowledgeable staff at any of the terminals or the toll-free number: 1-888-BCFERRY (223-3779). Or punch in *BCF (*223) on Rogers or Telus Mobility networks. From outside North America, call (250) 386-3431. TTY users can contact BC Ferries through TELUS Relay Services at either: 711 or 1-800-972-6509.

general contact:

1010 Canada Place
Vancouver, BC V6C 0B9

toll free: 1-888-BC FERRY (223-3779)
email: customerservice@bcferries.com

BC Ministry of Social Development and Social Innovation – Disability Assistance

Disability assistance can help you if you need financial or health support. You must be designated as a Person with Disabilities (PWD) to receive this type of assistance.

Bus Pass: If you are a low-income senior, you could get a reduced-cost bus pass. If you have the Persons with Disabilities designation, you get transportation support as part of your disability assistance. You may choose to receive this support as either a bus pass or money added to your monthly disability assistance payment. More information.

general contact:

North Vancouver Office
902 16th St W
North Vancouver, BC V7P 1R3

fax: 1-855-771-8731
phone: 1-866- 866-0800
TDD: 1-800-661-8773
website: https://www2.gov.bc.ca/gov/content/family-social-supports/services-for-people-with-disabilities/disability-assistance

Greyhound Accessible Travel

Our goal is to make your travel on Greyhound a safe, pleasant and convenient experience. Our drivers, customer service personnel and contractors are available to meet the needs of passengers with special needs. We provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. This service is provided during transfers, meal and rest stops and other times as reasonably requested. We can help whether you are traveling alone, using various mobility devices, or being accompanied by a service animal.

Personal Care Attendant: On request, Greyhound will provide a personal care attendant with a traveling ticket to be used by this attendant accompanying a person with a disability on the scheduled route for no extra charge. Greyhound will accept the determination made by or on behalf of a person with a disability that the person does not require a personal care attendant during travel. However, a person wishing to travel with a personal care attendant must provide a letter from a health care professional, or a disability travel card issued by a recognized organization representing consumers with disabilities which uses a health care professional in assessing that a person cannot travel independently.

Greyhound will acknowledge its acceptance that a person requires a personal care attendant by issuing an entitlement card. To fill out an entitlement card before your day of travel, please contact Greyhound Canada Accessible Travel Office at 1-800-752-4841. This acknowledgement can then be used by the person for any future bus travel on scheduled services with any operator covered by this Code.

A person with a disability who requires a personal care attendant when traveling within the province of Québec must submit an application form to l’Association des propriétaires d’autobus du Québec (APAQ) to obtain the Québec Intercity Bus Service Attendant Card. This card is recognized by Greyhound within the province of Québec only, and is for the use of persons with significant and permanent disabilities.

The personal care attendant will assist the person with:

transactions at the ticket counter;
moving to and from the boarding area;
stowing and retrieving any baggage;
eating;
administering medication;
using the facilities of an on–board washroom or a washroom at a stop;
assembling and disassembling a mobility aid at locations other than bus terminals; and
making contact for assistance on behalf of a person with a disability.

For additional information, please visit The Code.

Service Animal: Greyhound will accept one certified service animal per passenger with a disability for carriage without charge and will permit the animal, if properly harnessed, to accompany the passenger on the bus. The service animal will remain on the floor at the passenger’s feet during travel. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Greyhound reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Greyhound personnel or contractors.

Passengers should note that they are required to produce written proof to the operator that the service animal has been trained and certified by a professional service animal institution.

For additional information, please visit The Code.

Hearing-impaired: Greyhound Canada has a toll-free number operating from 5 a.m. until midnight for the hearing-impaired. That number is 1-800-397-7870.

Sight-impaired: Greyhound Canada offers services to our vision-impaired passengers. The following criteria must be met: Sight-impaired persons must be registered with the Canadian National Institute for the Blind and sighted escorts presenting a C.N.I.B National Identity Card completed and signed by an authorized representative of the C.N.I.B.

Reduced fares will be given to a special needs passenger unable to travel alone (regardless of age) and accompanied by an adult attendant if the disabled person has a Disability Travel Card from the Easter Seals/March of Dimes National Council or its designated affiliates.

Conditions:

Both the permanently disabled person and the attendant must travel together the entire trip. The adult attendant must be able to assist the permanently disabled person getting on/off the bus and also during the trip without asking for assistance.
A valid Disability Travel Card issued by the Easter Seals/March of Dimes National Council or its designated affiliates must be presented. This card must be returned to the issuing officer and replaced with a new one if the eligible person changes his/her name or address.
If a vision-impaired passenger is traveling with a child, there is no reduction in fare for that child.

Mobility-impaired: Greyhound Canada is proud to welcome eligible scooter passengers using a personal mobility scooter at major company locations and will accept their scooter as a baggage item, to be carried in the baggage compartment under the coach using a provided Greyhound Canada portable scooter ramp.

No fees will be charged to carry the scooter as baggage, and the scooter will not count towards excess baggage. For safety reasons, on the recommendation of Transport Canada, scooters may not be placed on wheelchair lifts or secured in the passenger area of the coach. Eligible scooter passengers may not sit on their scooter in the passenger area of the coach at any time.

Eligible scooter passenger: A passenger who is able to climb the stairs of the coach without assistance. Passengers who cannot climb the stairs of the coach on their own must travel with a wheelchair and request a wheelchair-accessible coach through Greyhound Canada Accessible Travel Office at 1-800-752-4841.

A Personal mobility scooter (scooter) that can be accommodated by Greyhound Canada is defined as follows:

Able to collapse or be disassembled in order to fit in the coach’s baggage compartment, to the following maximum dimensions:
- Width: 56″ or 142.2 cm
- Height: 36″ or 91.4 cm
- Length: 96″ or 243.8 cm
Maximum weight permitted: 600 lbs. or 272 kg

Booking a Scooter Trip: In order to book a trip, eligible scooter passengers must contact Greyhound Canada Travel Assist Office at 1-800-752-4841 and request a scooter accessible trip.

Passengers must call at least 48 hours in advance for all scooter ramp reservations.
At the time of booking, eligible scooter passengers must:
Declare their intention to transport a personal mobility scooter
Declare their ability to climb the stairs of the coach without assistance
Declare the weight of their scooter does not exceed 600 lbs (272 kg) and that the dimensions of their scooter when collapsed for traveling do not exceed the maximum dimensions as follows: Width: 56″ or 142.2 cm, Height: 36″ or 91.4 cm, Length: 96″ or 243.8 cm

Loading Procedures: At time of loading, the scooter must be collapsed or disassembled by passenger or passenger’s assistant. The batter must be disconnected, if appropriate. The scooter will be loaded and unloaded by a passenger-provided assistant or Greyhound Canada employee at both origin and destination point at any location using a Greyhound Canada scooter ramp.

Rules for Special Needs Passengers: Special needs passengers will be charged regular one-way or return fares. Seeing Eye or Hearing Ear service animals and accompanying guide will travel in conjunction with the fare to the special needs passenger at no extra charge. This special privilege permits special needs person and escort to travel together at the rate of a person traveling individually. Special needs persons will be pre-boarded.

Note: Special needs person tickets will be based on regular fares and not applicable on excursion fares, unlimited travel tickets, blind and escort or other reduced fares, or to or through the United States.

Accessibility Plan and Policies for Greyhound Canada: Greyhound Canada Transportation ULC is committed to excellence in serving all customers including people with disabilities. This 2014-21 accessibility plan outlines the policies and actions that Greyhound Canada will put in place to improve opportunities for people with disabilities. Click here to view the plan.

Notice of temporary disruption: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Greyhound will notify the affected customers promptly in person (accessible coach reservation) or by posted signage (facility disruption). The notification will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Pacific Central Station – Main Station For Departing

1150 Station Street
Vancouver, BC V6A 4C7

general contact:

toll free: 1-877-GO-DOG-GO (1-877-463-6446)
Accessible Travel Office at 1-800-752-4841.

Customers with Disabilities Travel Assistance Line at 1-800-752-4841
email: canada.info@greyhound.ca
website: https://www.greyhound.ca/en/ticketsandtravel/AccessibleTravel.aspx

HandyCard and Taxi Savers

Do you have a permanent physical, sensory or cognitive disability and require assistance to use conventional public transit? HandyCard fare discounts and TaxiSaver coupons can help keep you connected. Get your application form here.

general contact:

Access Transit Customer Care Office
phone: 778-452-2860
website: http://www.translink.ca/en/Rider-Guide/Accessible-Transit/HandyCard.aspx

HandyDART

HandyDART is a door-to-door, shared ride service for passengers with physical or cognitive disabilities who are unable to use conventional public transit without assistance. The driver will come to your home, help you board on the vehicle, and get you to the door of your destination safely.

More information:

HandyDART Frequently Asked Questions: click here.
Application Form: click here.

general contact:

sign-up for HandyDART: 604-953-3680
farecards: 778-452-2889
book or cancel a trip: 604-575-6600
website: www.translink.ca/en/Rider-Guide/Accessible-Transit/HandyDART.aspx

ICBC Drivers Discount

If you’ve been approved for a fuel tax refund under the B.C. government Fuel Tax Refund Program for Persons with Disabilities, you may also qualify for a 25 per cent discount on your Basic Autoplan—even if you don’t drive the vehicle you’re insuring. Eligible drivers must bring appropriate documentation to their Autoplan broker’s office to have the discount added to their policy. More information on the Fuel Tax Refund Program can be found on this Ministry of Finance tax bulletin.

general contact:

Bay City Insurance Services Ltd.
36-1199 Lynn Valley Road
North Vancouver, BC V7J 3H2

phone: 604-770-1911
general Vancouver phone: 604-520-8222
toll free: 1-800-910-4222
website: http://www.icbc.com/autoplan/costs/Pages/Discounts-and-savings.aspx

Parking Permit Program for People with Disabilities (SPARC BC)

A parking permit for people with disabilities ensures that when a person has mobility limitations, they can park in one of the designated parking spots throughout British Columbia. People with mobility limitations are entitled to a permit even if they do not own a vehicle. As long as the parking permit holder is either driving or being transported in the vehicle, a valid parking permit may be displayed on the rear view mirror when the vehicle is parked in a designated spot.

Access the application form here.

general contact:

4445 Norfolk Street
Burnaby, BC V5G 0A7

phone: 604-718-7744
toll free (BC): 1-888-718-7794
fax: 604-736-8697
email: permits@sparc.bc.ca
website: http://www.sparc.bc.ca/parking-permit

VIA Rail – Pacific Central Station

At many stations, passengers in Sleeper, Touring or Sleeper Touring class and Business class can enjoy priority boarding. Please check beforehand if your departure station(s) have priority boarding.

Seniors with difficulty walking, passengers with young children, pregnant women and all passengers with reduced mobility may also board the train before other passengers at stations where this is possible. If you qualify for any one of these categories, please mention this when you book your ticket. Then come to the station early and let station staff know what help you have requested.

If a Support Person is needed for a passenger who cannot travel alone without one, they must travel with a companion capable of providing the required assistance. The Support Person must be at least 12 years old and travels free in the same class of service. For more information, click here.

general contact:

1150 Station Street
Vancouver, BC V6A 4C7

toll free: 888-842-7245
TTY: 1-800-268-9503 fax: 514-81-6104
email: customer_relations@viarail.ca
website: http://www.viarail.ca/en/useful-info/

veterans services

Veterans Affairs Canada

Veterans Affairs Canada is funded by the government of Canada and provides many services to support their veterans including:

general contact:

605 Robson Street, Suite 900,
Vancouver, BC V6B 5J3

phone: 1-866-522-2122 TDD / TTY: 1-833921-0071 email: vac.information.acc@canada.ca
website: http://www.veterans.gc.ca/eng/

counselling and referral service:

toll free: 1-800-268-7708
TDD/TTY: 1-800-567-5803

volunteering

North Shore Community Resource Society (NSCRS)

North Shore Community Resource Society’s mandate is to promote a healthy, strong and connected community by serving residents and organizations on the North Shore which comprises the District of North Vancouver, City of North Vancouver, District of West Vancouver, Bowen Island and Lions Bay. NSCR pursues its mandate by providing a broad spectrum of resources and services to residents of North Shore municipalities with programming for families and children, seniors, information and referral, volunteer connections, legal information and advocacy, and more.

NSCR has a multi-service agency with the following programs:

general contact:

Suite 201-935 Marine Drive
North Vancouver, BC V7P 1S3

phone: 604-985-7138
fax: 604-985-0645
email: nscr@nscr.bc.ca
website: http://www.nscr.bc.ca/

Tetra Society of North America

The Tetra Society is a non-profit organization, founded in 1987 in Vancouver, BC that recruits skilled volunteers to create customized assistive devices for people of any age with physical disabilities.

National Program Coordinator | Eric Molendyk – eric@tetrasociety.org or 604-688-6464, ext. 117

general contact:

Suite 318 – 425 Carrall Street
Vancouver, BC V6B 6E3

phone: 604-688-6464
fax: 604-688-6463
toll free: 1-877-688-8762
website: http://www.tetrasociety.org/

resource guide

advocacy

income supports advocacy

Canadian Mental Health Association (CMHA), North Shore Branch

individual advocacy

Planned Lifetime Advocacy Network (PLAN)

Vela Microboard Association of BC

systemic advocacy

BC Office of the Ombudsperson

BC Self-Advocacy Foundation

Canada Mortgage and Housing Corporation (CMHC)

Cascadia Society for Social Working

Civil Rights Now!

Down Syndrome Research Foundation

Family Services of the North Shore

Family Support Institute

Information & Advocacy Program, North Shore Disability Resource Centre

North Shore Advisory Committee on Disability Issues

North Shore Community Resources Caregiver Support Program

Pivot Point Family Growth Centre

Planned Lifetime Advocacy Network (PLAN)

Social Planning and Research Council of BC (SPARC BC)

Teens with Special Needs: Entering Adulthood

behaviour management

CBI Consultants

Vinge Community Living

counselling and support

Crisis Centre

Family Services of the North Shore

Lower Mainland Grief Recovery Society

Older Adult Mental Health- Vancouver Coastal Health

Seniors First BC

Suicide / Crisis Line 604-872-3311 or 1-800-784-2433

employment

EMPLOYMENT SERVICES

Avia Employment Services

Back in Motion

BC HUMAN RIGHTS TRIBUNAL

Canadian Council on Rehabilitation and Work

C: CANADIAN ASSOCIATION FOR SUPPORTED EMPLOYMENT

Don’t Sweat It Services

Douglas College Vocational Education and Skills Training

Ministry for Social Development and Social Inovation

Neil Squire Society

Opportunities Fund Program

posAbilities Employment Services

Spinal Cord Injury (SCI) BC

Work BC Employment Services Centre North Shore

YWCA Metro Vancouver

SELF-EMPLOYMENT

VANCITY Savings Credit Union (VANCITY)

BC Centre for Ability

Assistive Technology BC

ConnecTra

Transition & Employment Program, North Shore Disability Resource Centre

equipment

BC Association for Individualized Technology and Supports for People with Disabilities (BCITS)

BC Institute of Technology – Accessibility Services

Canadian National Institute For the Blind (CNIB)

Vancouver Adapted Music Society

Western Institute for the Deaf and Hard of Hearing (WIDHH)

financial assistance

financial assistance and discounts

BC General and Health Supplements

Bc Home Owner Grant

Compassionate Care Benefits

Home Improvement Assistance Programs

Residential Assistance Program for Working Families with Children

Shelter Aid for Elderly Renters

income and pension programs

The Ministry of Social Development and Poverty Reduction

Persons With Disability Income Assistance (PWD)

At this address

Seniors Supplement

Allowance / Allowance for the Survivor

Canada Pension Plan (CPP)

Canada Pension Plan Disability (CPPD)

Employment Insurance Benefits

Guaranteed Income Supplement (GIS)

Old Age Security (OAS)